Freshchat vs HubSpot Service Hub
Converge Team
Side-by-side comparison for 2026
| Feature | Freshchat | HubSpot Service Hub |
|---|---|---|
| Starting Price | From $49/seat/mo | From $90/seat/mo |
| Best For | Large enterprises already using Freshworks products | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration |
| Standout Feature | Deep integration with Freshworks CRM and helpdesk | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.2 | 4.4/5 |
Freshchat ($15-$69/agent) and HubSpot Service Hub ($0-$130/agent) offer different approaches to customer service - Freshworks' messaging-first platform versus HubSpot's CRM-integrated support ecosystem.
Feature Comparison
HubSpot Service Hub includes ticketing, knowledge base, customer feedback, and deep CRM integration. Freshchat focuses on modern messaging with chatbots, team collaboration, and multi-channel support across web, mobile, and social platforms.
Pricing Comparison
Freshchat's $15-$69/agent pricing offers predictable costs with messaging-focused features. HubSpot's $0-$130/agent range provides free starter options but scales significantly for advanced CRM integration and automation.
Freshchat
Pros
- ✓ Part of Freshworks ecosystem
- ✓ Strong mobile app
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited customization options
- ✗ Steep learning curve
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Verdict
HubSpot Service Hub excels for businesses needing CRM integration and comprehensive support tools, while Freshchat provides better value for messaging-focused customer engagement.
Choose Freshchat for modern messaging experiences or HubSpot Service Hub for comprehensive CRM-integrated support. Consider Converge at $49/mo flat rate for unified communication without per-agent pricing complexity.
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