Freshchat

Freshchat's Pro plan costs $49/agent/month. Annual billing required. Bot sessions capped at 3,000/month. No native Telegram, Discord, or Zalo. For comparison, Converge costs $49/month flat for up to 15 team members.

Freshchat is best suited for large enterprises already using freshworks products. Its standout feature is deep integration with freshworks crm and helpdesk.

There are 49+ platforms you can compare with Freshchat in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

Freshchat does not offer a one-click bulk export from the admin dashboard. Use the REST API v2 at https://.freshchat.com/v2/ to retrieve users (GET /v2/users with filters for name, email, phone, date range), conversations (GET /v2/users/{user_id}/conversations), and messages (GET /v2/conversations/{conversation_id}/messages). Authentication requires a Bearer token generated from Admin > API Tokens. For CSV-format reports, use the Extract API at /reports/raw with event types like Chat-Transcript.

Three methods: (1) The Download Transcript marketplace app exports individual conversations as .txt files, but is limited to 200 messages per transcript. (2) The Email Transcript app sends a conversation transcript via email. (3) The Extract API endpoint /reports/raw with the Chat-Transcript event type exports conversation data in bulk as CSV, limited to 120 requests/day and a 1-month window per request.

Yes. The REST API v2 covers users, conversations, messages, agents, groups, and channels. Authentication uses a Bearer token from Admin > API Tokens, with endpoints at https://.freshchat.com/v2/. The separate Extract API at /reports/raw provides CSV-format reports for events like Chat-Transcript, with a rate limit of 120 requests/day and a 1-month maximum window per request.

Your data remains accessible in Freshchat until you cancel your account. Export users, conversations, and messages via the REST API v2 before canceling. Note that Freddy AI Agent bot flows, IntelliAssign routing rules, CSAT survey templates, canned responses, and campaign configurations cannot be exported via API — screenshot or manually document these. Channel connections (WhatsApp, Messenger, Instagram) are tied to your Meta Business account, not to Freshchat, so they transfer to your new platform.