Freshchat vs Textline

Freshchat and Textline both offer customer messaging solutions but with different specializations. Freshchat provides comprehensive live chat and customer support tools, while Textline focuses specifically on business text messaging and SMS customer service.

Both platforms aim to improve customer communication, but Freshchat emphasizes web-based chat while Textline prioritizes mobile-first SMS interactions.

Freshchat offers traditional customer support features including website chat widgets, team collaboration tools, chatbots, and integration with popular help desk systems. It excels at managing complex customer inquiries with features like conversation routing, knowledge base integration, and detailed reporting.

Textline specializes in business SMS with features like shared team inboxes for text messages, automated responses, contact management, and integration with business phone systems. Its strength lies in making SMS feel professional with features like message templates, team assignments, and conversation history.

The choice often depends on whether your customers prefer web chat (Freshchat) or text messaging (Textline) as their primary communication channel.

Freshchat uses per-agent pricing ranging from $15-$69/month per agent depending on features. This can become expensive for larger support teams but offers comprehensive functionality at each tier.

Textline offers more straightforward pricing from $39-$149/month based on message volume and features, not per-agent. This makes it potentially more cost-effective for teams that handle high volumes of customer messages.

Both platforms have similar G2 ratings (4.2), but their pricing models suit different team structures and communication volumes.

Choose Freshchat if you need full-featured customer support with live chat, email integration, and comprehensive help desk capabilities. Choose Textline if your customer base prefers SMS communication and you want specialized text messaging tools.

Choose Freshchat if: You need comprehensive customer support tools, handle complex inquiries requiring detailed tracking, or your customers primarily use web-based chat.

Choose Textline if: Your customers prefer SMS communication, you need professional business texting capabilities, or you handle high message volumes with smaller teams.

For teams wanting essential customer messaging without complex pricing tiers, Converge at $49/month flat rate offers a simplified approach to customer communication across multiple channels.