Tidio

Tidio's Growth + Lyro AI plan costs $81.67/month. Growth starts at $49.17/mo on annual billing and includes 250 billable conversations. The Lyro AI add-on, from $32.50/mo on annual billing for 50 Lyro conversations, is required for the AI agent. Total $81.67/mo at the entry quotas, rising as billable conversations, Lyro conversations or Flows visitors scale. For comparison, Converge costs $49/month flat for up to 15 team members.

Tidio is best suited for small ecommerce businesses on shopify needing live chat and basic automation. Its standout feature is lyro ai chatbot with strong ecommerce query resolution.

There are 49+ platforms you can compare with Tidio in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

In the Tidio panel, go to the Contacts section. Select the contacts you want (use checkboxes or Select All), then click the Export button. Tidio generates a CSV with first name, last name, email, phone number, creation date, subscription status, and any custom Contact Properties you've defined under Settings > Fields. This works on all plans, including Free.

Tidio does not offer a one-click conversation export in the UI. To retrieve conversation history, use the REST API: GET /contacts to list all contacts with cursor-based pagination, then GET /contacts/{contactId}/messages for each contact's full message history. Full API access (OpenAPI) requires the Plus plan (from $300/month plus usage, quoted by sales) or above. On lower plans, third-party migration tools like Help Desk Migration can connect to Tidio and extract conversations.

Yes. Tidio's OpenAPI provides endpoints for contacts, messages, tickets, and operators. Generate credentials at Settings > Developer > OpenAPI (owner or admin access required). Authentication uses two headers: X-Tidio-Openapi-Client-Id and X-Tidio-Openapi-Client-Secret. Contact and conversation endpoints require the Plus plan (from $300/month plus usage, quoted by sales). Product catalog endpoints are available on any paid Lyro plan.

The switch itself is free — most platforms offer free trials. The main costs are time (1-3 days for a typical migration) and any overlap period running both platforms. On annual billing, Tidio Growth from $49.17/mo plus Lyro AI from $32.50/mo plus Flows from $24.17/mo is $105.84/mo at the entry quotas, so moving to a $49/month flat-rate platform saves roughly $57/month — and more once conversation, Lyro or Flows volume pushes those add-ons up. Export your contacts via CSV (free on all plans) before canceling.