Tidio
Tidio is live chat and AI chatbot platform for ecommerce. Best suited for small ecommerce businesses on Shopify needing live chat and basic automation. Known for its lyro AI chatbot with strong ecommerce query resolution.
Tidio is a customer support platform known for lyro ai chatbot with strong ecommerce query resolution. Live chat and AI chatbot platform for ecommerce. It's best suited for small ecommerce businesses on shopify needing live chat and basic automation.
Below you'll find a detailed breakdown of Tidio's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
Tidio Key Features
Tidio Strengths & Limitations
Strengths
- Excellent Shopify and ecommerce integrations
- Lyro AI chatbot is effective
- Easy setup with no coding required
- Good free tier for testing
- Visual flow builder is intuitive
- Strong for website live chat
Limitations
- Conversation-based pricing can get expensive
- No native Telegram or Zalo support
- AI features (Lyro) cost extra
- Pricing jumps dramatically between tiers
- Limited team collaboration features
- Best suited for Shopify/ecommerce
Tidio Pricing
Converge Platform Data
How Converge compares to Tidio — first-party numbers, not vendor benchmarks
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$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.
Start Free TrialTidio vs Other Platforms
Frequently Asked Questions
Tidio's Growth + Lyro AI plan costs $98/month. Growth plan ($59/mo) includes 250 conversations/month. Lyro AI add-on ($39/mo) required for AI chatbot features. Additional conversations cost extra. Total $98/mo for comparable functionality. For comparison, Converge costs $49/month flat for up to 15 team members.
Tidio is best suited for small ecommerce businesses on shopify needing live chat and basic automation. Its standout feature is lyro ai chatbot with strong ecommerce query resolution.
There are 49+ platforms you can compare with Tidio in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.
In the Tidio panel, go to the Contacts section. Select the contacts you want (use checkboxes or Select All), then click the Export button. Tidio generates a CSV with first name, last name, email, phone number, creation date, subscription status, and any custom Contact Properties you've defined under Settings > Fields. This works on all plans, including Free.
Tidio does not offer a one-click conversation export in the UI. To retrieve conversation history, use the REST API: GET /contacts to list all contacts with cursor-based pagination, then GET /contacts/{contactId}/messages for each contact's full message history. Full API access (OpenAPI) requires the Plus plan ($749/month) or above. On lower plans, third-party migration tools like Help Desk Migration can connect to Tidio and extract conversations.
Yes. Tidio's OpenAPI provides endpoints for contacts, messages, tickets, and operators. Generate credentials at Settings > Developer > OpenAPI (owner or admin access required). Authentication uses two headers: X-Tidio-Openapi-Client-Id and X-Tidio-Openapi-Client-Secret. Contact and conversation endpoints require the Plus plan ($749/month). Product catalog endpoints are available on any paid Lyro plan.
The switch itself is free — most platforms offer free trials. The main costs are time (1-3 days for a typical migration) and any overlap period running both platforms. If you're on Tidio Growth ($59/mo) plus Lyro AI ($39/mo) and Flows ($29/mo), switching to a flat-rate platform can save $80-170/month. Export your contacts via CSV (free on all plans) before canceling.