Crisp vs Tidio

Crisp and Tidio both offer compelling freemium models, but they serve different market segments. Crisp targets startups and growing companies with its workspace-based pricing, while Tidio appeals to businesses wanting up to 15 agents at predictable costs.

Despite similar G2 ratings (Crisp 4.5/5, Tidio 4.7/5), their approaches to customer communication and pricing structures create distinct advantages for different use cases.

Crisp excels in team collaboration with its workspace-centric design, shared inbox functionality, and integrated knowledge base. Its CRM capabilities are particularly strong for B2B companies managing longer sales cycles.

Tidio focuses on conversion optimization with advanced chatbot flows, visitor tracking, and e-commerce integrations. Its strength lies in turning website visitors into customers through automated engagement.

Both platforms offer solid mobile apps, but Crisp's desktop experience feels more robust for power users, while Tidio's mobile-first approach works better for on-the-go teams.

Crisp's workspace model ($0-$295/month per workspace) can be more economical for larger teams since you pay per workspace, not per user. A 10-person team might pay just $95/month total.

Tidio's feature-tier pricing ($0-$749/month total) includes up to 15 agents but gates features behind plan levels. For small teams needing advanced features, this can be more expensive than Crisp's approach.

Choose Crisp if you value workspace collaboration, need strong knowledge base features, and prefer paying per workspace rather than per feature tier. Choose Tidio if you want up to 15 team members and prefer feature-based pricing tiers.

Choose Crisp if: You have a larger team, need robust collaboration features, and want workspace-based pricing that doesn't penalize team growth.

Choose Tidio if: You prioritize chatbot automation, need strong e-commerce integrations, and prefer feature-based pricing with up to 15 team members.

Teams wanting the best of both worlds should consider Converge at $49/month flat - combining workspace collaboration with unlimited users and no feature restrictions.