Tidio vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | Tidio | Trengo |
|---|---|---|
| Starting Price | From $98/mo | From $299/mo |
| Best For | Small ecommerce businesses on Shopify needing live chat and basic automation | European businesses needing GDPR-compliant multi-channel support |
| Standout Feature | Lyro AI chatbot with strong ecommerce query resolution | Flowbot automation for WhatsApp and other channels |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.7/5 | 4.4/5 |
Tidio and Trengo represent different approaches to customer communication. Tidio focuses on ecommerce with pricing from $0-$749/month and a 4.7/5 G2 rating. Trengo targets European businesses with plans starting at $113/month to custom enterprise pricing and a 4.4/5 G2 rating.
Both platforms offer multi-channel support but serve distinct market segments with different feature priorities.
Feature Comparison
Tidio excels in ecommerce-specific features including abandoned cart recovery, product recommendations, and seamless integration with major shopping platforms like Shopify and WooCommerce.
Trengo focuses on team collaboration and workflow management, offering advanced routing, team performance analytics, and comprehensive reporting tools designed for larger support teams.
Tidio's chatbot automation is optimized for sales conversion, while Trengo emphasizes efficient ticket management and team coordination across multiple channels.
Pricing Comparison
Tidio offers transparent pricing from free to $749/month with clear feature tiers based on conversation volume and advanced features. This predictable pricing works well for budget planning.
Trengo starts at $113/month with custom enterprise pricing, positioning itself as a premium solution for businesses requiring advanced team management features.
Tidio's lower entry point makes it accessible for small ecommerce stores, while Trengo's pricing reflects its focus on larger teams with complex workflow needs.
Tidio
Pros
- ✓ Excellent Shopify and ecommerce integrations
- ✓ Lyro AI chatbot is effective
- ✓ Easy setup with no coding required
Cons
- ✗ Conversation-based pricing can get expensive
- ✗ No native Telegram or Zalo support
- ✗ AI features (Lyro) cost extra
Trengo
Pros
- ✓ Good WhatsApp support
- ✓ Flowbot automation
- ✓ Voice integration
Cons
- ✗ Expensive
- ✗ Conversation caps
- ✗ Complex pricing
Verdict
Choose Tidio if you're an ecommerce business seeking specialized shopping features with higher user ratings. Choose Trengo if you're a European business needing comprehensive team collaboration tools.
Choose Tidio if: You run an ecommerce business, need shopping-specific automation, or want transparent pricing with strong user satisfaction.
Choose Trengo if: You're a European business, need advanced team collaboration features, or require comprehensive workflow management tools.
Alternative: Consider Converge at $49/month flat rate with up to 15 agents for a cost-effective solution that bridges the gap between ecommerce features and team collaboration.
Looking for more options? Browse all 750+ platform comparisons, or see all Tidio comparisons and all Trengo comparisons.