Crisp vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Tawk.to |
|---|---|---|
| Starting Price | From $95/mo | From $58/mo |
| Best For | SMBs wanting comprehensive messaging with AI chatbot automation and video support | Businesses needing free website live chat |
| Standout Feature | MagicBrowse co-browsing and Hugo AI agent for automated customer conversations | Completely free with up to 15 agents and full features |
| Free Plan | ✓ | ✓ |
| Pricing Model | Per workspace | Flat rate |
Crisp and Tawk.to are customer support platforms with different pricing models. Crisp offers flexible pricing from free to $295/workspace with a 4.5 G2 rating, while Tawk.to provides free basic features with premium options at $0-$1/hour and a 4.5 G2 rating.
Both platforms offer live chat and customer support tools, but they differ significantly in their pricing approaches and feature sets.
Feature Comparison
Crisp provides comprehensive customer support tools including live chat, email, social media integration, and advanced features across different pricing tiers.
Tawk.to offers free live chat with basic features and charges only for premium add-ons like removing branding or advanced analytics.
The choice depends on whether you need a full-featured platform or can start with basic free tools.
Pricing Comparison
Crisp uses workspace-based pricing from free to $295, providing predictable costs and comprehensive features at each tier.
Tawk.to's freemium model with $0-$1/hour premium features makes it extremely cost-effective for small businesses or those just starting out.
Crisp
Pros
- ✓ Broad feature set covering chat, video, CRM, and knowledge base
- ✓ Hugo AI agent for automated conversations
- ✓ MagicBrowse for co-browsing and video support
Cons
- ✗ AI capped at 50-500 uses/mo on lower plans
- ✗ Ticketing and customer portal locked behind $295/mo Plus plan
- ✗ No Discord or Zalo support
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Choose Crisp if you need comprehensive features and predictable workspace-based pricing. Choose Tawk.to if you want to start free and only pay for premium features as needed.
Choose Crisp if: You need comprehensive support features with predictable pricing and professional branding.
Choose Tawk.to if: You want to start free and only pay for specific premium features as your needs grow.
For a modern alternative, consider Converge at $49/month flat rate with no per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Tawk.to comparisons.
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