Tawk.to

tawk.to
Customer Support Free Plan TicketingLive ChatKnowledge BaseVideoMobile App

Tawk.to is free live chat software for websites. Best suited for businesses needing free website live chat. Known for its completely free with up to 15 agents and full features.

Converge
Converge Team ·

Tawk.to is a customer support platform known for completely free with up to 15 agents and full features. Free live chat software for websites. It's best suited for businesses needing free website live chat.

Below you'll find a detailed breakdown of Tawk.to's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.

Category Customer Support Platform
Starting Price From $29/mo
Pricing Model Flat rate
Best For Businesses needing free website live chat
Free Plan Yes

Tawk.to Key Features

Live chat
Ticketing
Knowledge base
Video chat
Screen sharing
Mobile apps

Tawk.to Strengths & Limitations

Strengths

  • Completely free
  • Up to 15 agents
  • Full-featured
  • Easy setup
  • Good mobile apps
  • Video chat included

Limitations

  • No Instagram, Discord or Zalo channel in its help centre
  • SMS only through your own Twilio account
  • Branding on free plan
  • Limited integrations
  • Basic automation

Tawk.to Pricing

Free
All features · Up to 15 agents
$0 Tawk.to branding displayed
Remove Branding
White-label chat widget · Custom email branding
$29/mo $39/mo if billed monthly
AI Assist Growth
AI-powered responses · Extended message credits
$29/mo Limited message credits, $39/mo if monthly
AI Assist Business
Higher message volume · Priority support
$99/mo $0.02+ per message over limit

Converge Platform Data

How Converge compares to Tawk.to — first-party numbers, not vendor benchmarks

Native Channels
9
Chat widget, WhatsApp, Messenger, Instagram, Telegram, Zalo OA, Discord, X (Twitter), and email through your own mailbox — all included at $49/mo
Flat Monthly Price
$49
Up to 15 team members. No per-seat fees, no per-channel add-ons, no conversation limits
Team Members Included
15
Agents 2 through 15 add $0 in software cost — hiring decisions stay about staffing, not licensing
AI Add-On Cost
$0
Reply suggestions, message translation, and BYOK API key support included at no extra charge

Ready to try Converge?

$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.

Start Free Trial

Tawk.to vs Other Platforms

Tawk.to vs Tidio Tawk.to vs Crisp Tawk.to vs HubSpot Service Hub Tawk.to vs HubSpot Service Hub Tawk.to vs Chatwoot

Frequently Asked Questions

Tawk.to's AI Assist Growth + Remove Branding plan costs $58/month. Combined add-ons for professional use: $29/mo AI Assist Growth + $29/mo branding removal (annual billing). Channel connections (WhatsApp, Messenger, Telegram, email, Twilio SMS) are separate from these add-ons. For comparison, Converge costs $49/month flat for up to 15 team members.

Tawk.to is best suited for businesses needing free website live chat. Its standout feature is completely free with up to 15 agents and full features.

There are 49+ platforms you can compare with Tawk.to in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.