Export Your Data

Converge Team

• Updated March 12, 2026

Learn how to export your customer data, conversation history, and contacts from Crisp before migrating to a new platform.

How to Export Your Data from Crisp

Crisp provides CSV contact export through its CRM feature (available from the Essentials plan) and a REST API for retrieving conversation history. There is no single "export everything" button — you'll use different methods depending on the data type.

Export Contacts (CSV)

Navigate to app.crisp.chat, open the Contacts tab, then click Action → Export contact profiles in the upper right corner. Crisp processes the export and sends you a notification via email when the CSV is ready. The export includes names, email addresses, phone numbers, and custom data fields you've collected. There's a limit of 200,000 contacts per export — if you have more, contact Crisp support for assistance. Note: the CRM and contact export feature requires the Essentials plan ($95/mo) or higher. Free and Mini plan users don't have access to CRM export.

Export Conversation History (REST API)

Crisp's REST API V1 provides endpoints for retrieving conversation data programmatically. Use GET /v1/website/{website_id}/conversations with pagination to list conversations, then retrieve individual messages per conversation. You'll need an API token generated from your Crisp dashboard. Official API libraries are available for Node.js (crisp-api), Python, PHP, Go, and Ruby. There's also a community plugin (crisp-export-chat-node on GitHub) specifically designed to export conversation data. API rate limits apply, so large exports may take time.

Document Knowledge Base Articles

Crisp's knowledge base (Essentials+) doesn't have a native bulk export feature. If you've built help articles in Crisp's help center, copy each article's content manually or use the REST API's helpdesk endpoints to retrieve articles programmatically. Save the content so you can repurpose it — for example, as FAQ entries in your chat widget or as reference material for AI features on your new platform.

Document Workflows and Triggers

Crisp's Triggers (automated chatbox events) and Workflows (AI-powered automation builder, Essentials+) cannot be exported. Screenshot or manually document each trigger's conditions and actions, including any Hugo AI training data, routing rules, and auto-assignment configurations. If you trained Hugo AI with FAQ uploads or website scrapes, save the original source materials — the training data itself isn't exportable from Crisp.

GDPR Data Request

Crisp is GDPR-compliant and stores data primarily in the EU. If you need a complete data export for compliance purposes, you can submit a GDPR data access request through Crisp's support. This covers all personal data associated with your workspace, though the format and turnaround time may differ from the self-service CSV export.

Tip: Note which integrations are active in your Crisp workspace (Shopify, WooCommerce, CRM connections, etc.) and their configurations. These third-party connections won't transfer — you'll set up equivalent integrations on your new platform separately.