Export Your Data
Converge Team
Part of the Crisp migration guide
Learn how to export your customer data, conversation history, and contacts from Crisp before migrating to a new platform.
How to Export Your Data from Crisp
Crisp provides CSV contact export through its CRM (Essentials plan and above) and a REST API for conversation history. There is no single "export everything" button — conversation data specifically cannot be exported from the dashboard UI. You'll need different methods for each data type.
Step 1: Export Contacts as CSV
Navigate to app.crisp.chat, open the Contacts tab, then click Action → Export contact profiles in the upper right corner. Crisp processes the export server-side and sends you an email notification when the CSV file is ready to download. The export includes names, email addresses, phone numbers, and any custom data fields you've collected. There's a hard limit of 200,000 contacts per export — if you have more, contact Crisp support for a manual export. Important: the CRM and contact export feature requires the Essentials plan ($95/mo) or higher. Free and Mini plan users do not have access to CRM export — you'll need to upgrade or use the REST API instead.
Step 2: Export Conversation History via REST API
As of March 2026, Crisp does not offer native conversation export from the dashboard — "Conversation data cannot be exported from the dashboard at the moment" (help.crisp.chat). To retrieve conversation history, use the REST API V1: call GET /v1/website/{website_id}/conversations with pagination to list all conversations, then fetch messages per conversation. Generate an API token from Settings → Workspace Settings → Advanced Configuration. Two token types are available: Website Token (10,000 requests/day) and Plugin Token (5,000 requests/day, configurable rate limit). Official client libraries exist for Node.js (crisp-api), Python, PHP, Go, and Ruby. For a ready-made solution, the community tool crisp-export-chat-node on GitHub (by dinistavares) is built specifically for bulk conversation export. For no-code export, Briskport syncs Crisp data to data warehouses without writing code. You can request higher rate limits from Crisp support for large-scale exports.
Step 3: Export Message Shortcuts
Crisp allows exporting Message Shortcuts (canned responses) as a JSON file. Go to Settings → Inbox Settings → Message Shortcuts and use the export function. The JSON includes shortcut tags, titles, and the full response content for each shortcut. This is one of the few data types Crisp lets you export directly from the UI. Save this file — you can use the shortcut content to recreate Quick Replies or canned responses on your new platform.
Step 4: Document Knowledge Base Articles and Workflows
Crisp's knowledge base (Essentials+) does not have a native bulk export feature. Use the REST API's helpdesk endpoints to retrieve articles programmatically, or copy each article's content manually. Triggers (automated chatbox events), Workflows (AI-powered automation builder, Essentials+), and Hugo AI training data (FAQ uploads, website scrapes, custom knowledge entries) are not exportable from Crisp — neither through the dashboard nor the API. Screenshot or document each trigger's conditions and actions, and save the original source materials you used to train Hugo AI so you can reconfigure AI features on your new platform.
Step 5: GDPR Data Request
Crisp is GDPR-compliant and stores data primarily in the EU. If you need a comprehensive data export for compliance or migration purposes, submit a GDPR data access request through Crisp's support. This covers all personal data associated with your workspace. The format and turnaround time differ from the self-service CSV export, but it can serve as a safety net to ensure you have a complete copy of all stored data before canceling your subscription.
Tip: Note which integrations are active in your Crisp workspace (Shopify, WooCommerce, CRM connections, etc.) and their configurations before canceling. These third-party connections won't transfer — you'll set up equivalent integrations on your new platform separately.
Need the full migration guide?
This page covers export your data specifically. For the complete step-by-step migration process:
Read the complete Crisp migration guide →Ready to try Converge?
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