Messaging API Platform

Smooch (Sunshine Conversations) Pricing in 2026

Converge Converge Team
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Complete breakdown of Smooch (Sunshine Conversations) plans, costs, and what you get at each tier.

About Smooch (Sunshine Conversations)

Smooch (Sunshine Conversations) is a messaging APIs and communication infrastructure tool. Omnichannel messaging platform by Zendesk.

Smooch (Sunshine Conversations) Plans & Pricing

Suite Team

$55/agent/month

  • • Ticketing system
  • • Messaging & chat
  • • Basic reporting
  • +1 more features

⚠️ Annual billing required ($69/mo monthly), Sunshine Conversations not included

Suite Professional

$115/agent/month

  • • Sunshine Conversations included
  • • SLAs
  • • Skills-based routing
  • +2 more features

⚠️ Annual billing required ($149/mo monthly), WhatsApp per-conversation fees apply

Suite Enterprise

$169/agent/month

  • • All Professional features
  • • Sandbox environment
  • • Custom roles
  • +1 more features

⚠️ Annual billing required ($219/mo monthly)

Smooch (Sunshine Conversations) Pricing Model

  • • Per-agent/seat pricing
  • • Costs scale with team size
  • • Multiple tiers with feature gating
  • • Add-ons may increase cost

Is Smooch (Sunshine Conversations) Worth the Price?

Smooch (Sunshine Conversations)'s strength is deep integration with zendesk ecosystem.

Best for: Existing Zendesk customers needing omnichannel messaging

Looking for Customer Support Software?

Smooch (Sunshine Conversations) focuses on messaging APIs and communication infrastructure. If you need a unified inbox for customer conversations across WhatsApp, Telegram, Messenger, Discord, and more, Converge might be what you're looking for.

  • ✓ Unified inbox for all messaging platforms
  • ✓ $49/month flat rate, up to 15 team members
  • ✓ Unlimited conversations, no per-seat fees
Try Converge Free

Frequently Asked Questions

How much does Smooch (Sunshine Conversations) cost?
Smooch (Sunshine Conversations) starts at $115/agent/month. Plans range from Suite Team ($55/agent/month) to Suite Enterprise ($169/agent/month). Pricing is per-agent, so costs scale with team size.
Is there a free plan for Smooch (Sunshine Conversations)?
No, Smooch (Sunshine Conversations) doesn't offer a free plan. The lowest tier starts at $115/agent/month. For a free trial alternative, Converge offers a 14-day trial at $49/month flat—no credit card required.
What's included in Smooch (Sunshine Conversations)'s pricing?
Smooch (Sunshine Conversations)'s Suite Team plan includes: Ticketing system, Messaging & chat, Basic reporting. Note: Annual billing required ($69/mo monthly), Sunshine Conversations not included Higher tiers add more advanced features.
Is Smooch (Sunshine Conversations) worth the price?
Smooch (Sunshine Conversations) is best for Existing Zendesk customers needing omnichannel messaging. Pros include: Strong Zendesk integration; Good channel coverage. However, Per-agent pricing gets expensive. Consider your team size and needs when evaluating.
How does Smooch (Sunshine Conversations) pricing compare to alternatives?
Smooch (Sunshine Conversations) at $115/agent/month uses per-agent pricing. Alternatives like Converge offer flat $49/month for up to 15 agents, which can be more cost-effective for growing teams.

This page provides pricing information about Smooch (Sunshine Conversations). Converge and Smooch (Sunshine Conversations) serve different use cases.