Messaging API Platform

Smooch (Sunshine Conversations) Pricing in 2026

Converge Converge Team
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Complete breakdown of Smooch (Sunshine Conversations) plans, costs, and what you get at each tier.

About Smooch (Sunshine Conversations)

Smooch (Sunshine Conversations) is a messaging APIs and communication infrastructure tool. Omnichannel messaging platform by Zendesk.

Smooch (Sunshine Conversations) Plans & Pricing

Suite Team

$55/agent/month

  • • Ticketing system
  • • Messaging & chat
  • • Basic reporting
  • +1 more features

⚠️ Annual billing required ($69/mo monthly), Sunshine Conversations not included

Suite Professional

$115/agent/month

  • • Sunshine Conversations included
  • • SLAs
  • • Skills-based routing
  • +2 more features

⚠️ Annual billing required ($149/mo monthly), WhatsApp per-conversation fees apply

Suite Enterprise

$169/agent/month

  • • All Professional features
  • • Sandbox environment
  • • Custom roles
  • +1 more features

⚠️ Annual billing required ($219/mo monthly)

Smooch (Sunshine Conversations) Pricing Model

  • • Per-agent/seat pricing
  • • Costs scale with team size
  • • Multiple tiers with feature gating
  • • Add-ons may increase cost

Is Smooch (Sunshine Conversations) Worth the Price?

Smooch (Sunshine Conversations)'s strength is deep integration with zendesk ecosystem.

Best for: Existing Zendesk customers needing omnichannel messaging

Looking for Customer Support Software?

Smooch (Sunshine Conversations) focuses on messaging APIs and communication infrastructure. If you need a unified inbox for customer conversations across WhatsApp, Telegram, Messenger, Discord, and more, Converge might be what you're looking for.

  • ✓ Unified inbox for all messaging platforms
  • ✓ $49/month flat rate, up to 15 team members
  • ✓ Unlimited conversations, no per-seat fees
Try Converge Free

Frequently Asked Questions

Smooch (Sunshine Conversations) starts at $115/agent/month. Plans range from Suite Team ($55/agent/month) to Suite Enterprise ($169/agent/month). Pricing is per-agent, so costs scale with team size.

No, Smooch (Sunshine Conversations) doesn't offer a free plan. The lowest tier starts at $115/agent/month. For a free trial alternative, Converge offers a 14-day trial at $49/month flat—no credit card required.

Smooch (Sunshine Conversations)'s Suite Team plan includes: Ticketing system, Messaging & chat, Basic reporting. Note: Annual billing required ($69/mo monthly), Sunshine Conversations not included Higher tiers add more advanced features.

Smooch (Sunshine Conversations) is best for Existing Zendesk customers needing omnichannel messaging. Pros include: Strong Zendesk integration; Good channel coverage. However, Per-agent pricing gets expensive. Consider your team size and needs when evaluating.

Smooch (Sunshine Conversations) at $115/agent/month uses per-agent pricing. Alternatives like Converge offer flat $49/month for up to 15 agents, which can be more cost-effective for growing teams.

This page provides pricing information about Smooch (Sunshine Conversations). Converge and Smooch (Sunshine Conversations) serve different use cases.