Smooch (Sunshine Conversations) Pricing in 2026
Converge Team
Complete breakdown of Smooch (Sunshine Conversations) plans, costs, and what you get at each tier.
About Smooch (Sunshine Conversations)
Smooch (Sunshine Conversations) is a messaging APIs and communication infrastructure tool. Omnichannel messaging platform by Zendesk.
Smooch (Sunshine Conversations) Plans & Pricing
Suite Team
$55/agent/month
- • Ticketing system
- • Messaging & chat
- • Basic reporting
- +1 more features
⚠️ Sunshine Conversations not included at this tier
Suite Growth
$89/agent/month
- • Multiple help centers
- • SLAs
- • Skills-based routing
- +1 more features
⚠️ Sunshine Conversations not included at this tier
Suite Professional
$115/agent/month
- • Sunshine Conversations included
- • Advanced analytics
- • Community forums
- +1 more features
⚠️ Annual billing required, WhatsApp per-conversation fees apply
Suite Enterprise
Custom pricing
- • All Professional features
- • Sandbox environment
- • Custom roles
- +1 more features
⚠️ Contact sales for pricing
Smooch (Sunshine Conversations) Pricing Model
- • Per-agent/seat pricing
- • Costs scale with team size
- • Multiple tiers with feature gating
- • Add-ons may increase cost
Is Smooch (Sunshine Conversations) Worth the Price?
Smooch (Sunshine Conversations)'s strength is deep integration with zendesk ecosystem.
Best for: Existing Zendesk customers needing omnichannel messaging
Looking for Customer Support Software?
Smooch (Sunshine Conversations) focuses on messaging APIs and communication infrastructure. If you need a unified inbox for customer conversations across WhatsApp, Telegram, Messenger, Discord, and more, Converge might be what you're looking for.
- ✓ Unified inbox for all messaging platforms
- ✓ $49/month flat rate, up to 15 team members
- ✓ Unlimited conversations, no per-seat fees
This page provides pricing information about Smooch (Sunshine Conversations). Converge and Smooch (Sunshine Conversations) serve different use cases.