LiveAgent
LiveAgent is comprehensive customer service platform with help desk, live chat, and call center. Best suited for traditional customer service teams needing comprehensive help desk functionality with phone support. Known for its comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution.
LiveAgent offers 5 pricing plans, ranging from $0/month to $69/agent/mo. LiveAgent uses per-agent pricing starting at $49/agent/month for Large Business (Social media channels only on Large Business tier. Lower tiers charge extra for social integrations.). Additional costs for add-ons and premium features may apply beyond the base plan price.
LiveAgent Key Features
LiveAgent Plans & Pricing
What each tier includes and costs
Cost by Team Size
Estimated costs on LiveAgent's Large Business
LiveAgent charges per agent. Below are total costs for different team sizes on the Large Business plan. Note: Social media channels only on Large Business tier. Lower tiers charge extra for social integrations..
Hidden Costs & Additional Fees
What you may pay beyond the listed price
The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in LiveAgent's pricing details.
LiveAgent Pricing Model
How the pricing works
LiveAgent uses per-agent pricing, meaning costs increase for every team member who needs access to the platform.
What this means in practice
- Total cost scales linearly with team size
- Adding seasonal or part-time agents increases the bill
- Different tiers gate features behind higher per-agent prices
- Annual billing is typically required for advertised rates
Social media channels only on Large Business tier. Lower tiers charge extra for social integrations.
LiveAgent vs Alternatives
How pricing compares in the same category
Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.
Is LiveAgent Worth the Price?
An honest evaluation
LiveAgent's core strength is comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution. It is best suited for Traditional customer service teams needing comprehensive help desk functionality with phone support.
Strengths
- Extensive feature set with 188+ capabilities
- Strong call center functionality with unlimited recordings
- Mature platform with robust reporting and analytics
- 150+ integrations with popular business tools
Drawbacks
- Per-agent pricing can become expensive for larger teams
- Complex interface may overwhelm users focused on messaging
- Social media integrations require additional fees on lower tiers
- Mobile app functionality rated lower than competitors
Bottom line: LiveAgent delivers strong value for teams that need traditional customer service teams needing comprehensive help desk functionality. For smaller teams (under 15 people) that primarily need messaging across WhatsApp, Telegram, Discord, and other channels, a flat-rate alternative like Converge ($49/month) may be more cost-effective.
Frequently Asked Questions
LiveAgent pricing starts at From $49/seat/mo. Plans range from Free ($0/month) to Enterprise ($69/agent/mo). Pricing is per-agent, so total costs scale with team size.
Yes, LiveAgent offers a free plan with limited features. Most teams need paid plans starting at From $49/seat/mo for full functionality.
LiveAgent's Free plan includes: Basic helpdesk, 1 email address, 7 days ticket history. Note: Limited functionality. Higher tiers add more advanced features.
LiveAgent offers both monthly and annual billing options. Annual billing usually provides a discount.
LiveAgent is best for Traditional customer service teams needing comprehensive help desk functionality with phone support. Strengths include: Extensive feature set with 188+ capabilities; Strong call center functionality with unlimited recordings. Downsides: Per-agent pricing can become expensive for larger teams; Complex interface may overwhelm users focused on messaging. The value depends on your team size, required features, and budget.
Common additional costs include: Limited functionality. Social media integrations cost extra. Per-agent pricing adds up. Implementation fees may apply. Custom pricing for large teams.
LiveAgent starts at From $49/seat/mo with per-agent pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.
Most LiveAgent plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check LiveAgent's terms of service for specific cancellation policies and whether mid-term changes are allowed.
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