LiveAgent Pricing in 2026

Converge Converge Team
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Complete breakdown of LiveAgent plans, costs, and what you get at each tier.

Quick Take

LiveAgent charges $49/agent/month for Large Business. A 5-person team pays $245/mo vs Converge's flat $49/mo.

LiveAgent Plans & Pricing

Free

$0/month

  • • Basic helpdesk
  • • 1 email address
  • • 7 days ticket history

⚠️ Limited functionality

Small Business

$15/agent/mo

  • • Ticketing
  • • Live chat
  • • Knowledge base
  • +1 more features

⚠️ Social media integrations cost extra

Medium Business

$29/agent/mo

  • • Call center & IVR
  • • Reports
  • • Proactive chat
  • +1 more features

⚠️ Per-agent pricing adds up

Large Business

$49/agent/mo

  • • SSO
  • • Custom roles
  • • Time tracking
  • +1 more features

⚠️ Implementation fees may apply

Enterprise

$69/agent/mo

  • • Dedicated account manager
  • • Priority support
  • • Custom billing

⚠️ Custom pricing for large teams

Cost Comparison: LiveAgent vs Converge

Comparing Large Business (Social media channels only on Large Business tier. Lower tiers charge extra for social integrations.)

Team Size LiveAgent/year Converge/year Savings
3 agents $1,764 $588 $1,176
5 agents $2,940 $588 $2,352
10 agents $5,880 $588 $5,292

See full LiveAgent vs Converge comparison →

LiveAgent Pricing Model

  • • Per-agent/seat pricing
  • • Costs scale with team size
  • • Multiple tiers with feature gating
  • • Add-ons may increase cost

Converge Pricing Model

  • ✓ $49/month flat
  • ✓ Up to 15 team members
  • ✓ All features included
  • ✓ Unlimited conversations

Is LiveAgent Worth the Price?

LiveAgent's strength is comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution. However, per-agent pricing means costs scale linearly with your team size.

For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.

Frequently Asked Questions

How much does LiveAgent cost?
LiveAgent starts at $49/agent/month. Plans range from Free ($0/month) to Enterprise ($69/agent/mo). Pricing is per-agent, so costs scale with team size.
Is there a free plan for LiveAgent?
Yes, LiveAgent offers a free plan with limited features. However, most teams need paid plans starting at $49/agent/month for full functionality.
What's included in LiveAgent's pricing?
LiveAgent's Free plan includes: Basic helpdesk, 1 email address, 7 days ticket history. Note: Limited functionality Higher tiers add more advanced features.
Is LiveAgent worth the price?
LiveAgent is best for Traditional customer service teams needing comprehensive help desk functionality with phone support. Pros include: Extensive feature set with 188+ capabilities; Strong call center functionality with unlimited recordings. However, Per-agent pricing can become expensive for larger teams. Consider your team size and needs when evaluating.
How does LiveAgent pricing compare to alternatives?
LiveAgent at $49/agent/month uses per-agent pricing. Alternatives like Converge offer flat $49/month for up to 15 agents, which can be more cost-effective for growing teams.

Save $2,352/year for a 5-agent team

Switch to Converge for $49/month

Up to 15 team members. Unlimited conversations. No surprises.

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