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Gorgias Pricing 2026

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Gorgias is ecommerce customer service platform with deep platform integrations. Best suited for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Known for its deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.

Converge Team · Updated June 15, 2026

Gorgias's feature set is intentionally built around what its target customer base values most, which is also its biggest single differentiator against other platforms in the same product category. It uses a usage-based pricing model, starting at From $10/mo for the most relevant tier — a fundamentally different cost structure from a flat-rate alternative like Converge, which is $49/month for up to 15 agents with all channels and AI included. The feature grid below shows what matters most when evaluating Gorgias for a unified-inbox use case. The features typically split across four practical dimensions teams care about: channel coverage (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, live chat, email), automation depth (auto-routing, SLA tracking, quick replies, macros, triggers), AI tooling (reply suggestions, message translation), and team management (roles, internal notes, assignment rules, working hours).

Gorgias offers 4 plans, starting at From $10/mo on a usage-based model. Each tier gates different features — higher tiers typically unlock advanced automation, premium support, integrations, and analytics. Pay close attention to which channels and capabilities are gated behind upgrade tiers or sold as paid add-ons — those gating decisions usually determine the costs that surprise teams after signup. The breakdown below lists features and monthly price for every tier.

Gorgias's pricing on the Pro plan stays flat regardless of how many agents are on the team because the platform uses tier-based pricing rather than per-seat pricing, which means the monthly cost is determined by which tier you select rather than by your current headcount. The detailed cost breakdown table directly below walks through the math at every common team-size milestone, from a tiny 3-agent shop through a fully-loaded 15-agent support organization, so you can find your team's actual monthly and annual cost at the row that matches your current headcount today. For comparison, Converge charges $49/month flat for up to 15 agents at every row in the table, regardless of team size or channel count.

Gorgias charges a flat rate per tier. Shown alongside a flat-rate alternative for context. Note: 2,000 tickets/month included. $0.36 per extra ticket overage fee. AI Agent costs $0.90-$1.00 per resolution plus $1.50 per overage interaction..

Hidden costs on Gorgias most often come from per-tier add-ons that gate specific features behind upgrade decisions, premium support tiers sold separately from the base plan, and feature-gated upgrades that activate only after switching to a higher subscription level. These additional costs are documented in Gorgias's public pricing pages plus aggregated real-world user reports from G2, Capterra, and our own customer-pipeline data, and they frequently catch teams by surprise during the first one or two quarters of active use under real production conditions. The detailed list directly below walks through the specific hidden-cost items reported, sorted by how often they actually show up in real production subscriptions today, so you can plan a realistic budget rather than relying on the listed starting price alone when estimating annual cost.

The base plan price is the starting point. These are documented additional costs and considerations reported by users and found in Gorgias's pricing details.

Gorgias uses a usage-based pricing model, which is the underlying structural decision that determines how the total subscription cost actually scales as your support team grows over time. Understanding the model is essential before committing, because the same listed starting price can produce wildly different total annual costs depending on which model the vendor chose and how your specific team uses the platform in production. The detailed implications grid directly below covers the four most important practical consequences of this specific pricing model for a typical small support team, drawn from our customer-pipeline data plus public pricing pages. In particular, monthly costs vary based on actual usage. For comparison, Converge sidesteps the model question entirely by charging $49/month flat for up to 15 agents regardless of team size, channel count, or usage volume.

Gorgias starts at From $10/mo on a usage-based pricing model. Same-category direct alternatives — including Zendesk, Freshdesk, Intercom — use broadly similar pricing structures, meaning the underlying cost-scaling dynamics are essentially the same across the category and the differences between them are mostly about tier-level feature gating rather than fundamentally different commercial models. Converge sits at $49/month flat for up to 15 agents on a per-company rather than per-seat basis, which makes it the cheapest option at virtually any team size above one active agent on the platform today. The side-by-side comparison table directly below shows the starting price and underlying pricing model for each option in a single row so you can quickly evaluate the trade-offs in one place without having to cross-reference multiple vendor pricing pages.

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Gorgias Usage-based

From$10/mo

ZE

Zendesk Per seat

From$55/seat/mo

FR

Freshdesk Per seat

From$19/seat/mo

IN

Intercom Per seat

From$29/seat/mo

HS

Help Scout Per seat

From$25/seat/mo

CO

Converge Per company · Up to 15 agents

$49/mo flat

Prices shown are starting prices. Actual costs vary based on team size, selected tier, and add-ons.

Gorgias is worth the price if your team specifically needs whatever reviewers consistently single out as its standout capability and if your team profile sits within its target customer base. Once the total monthly cost crosses Converge's $49/month flat rate (which on a typical per-seat plan happens at around 2-3 active agents), most messaging-first support teams running under 15 agents end up doing better on a flat-rate alternative — the per-seat cost-scaling dynamic compounds quickly past that breakeven point and consumes budget that could otherwise fund premium features, AI tooling, or expanded channel coverage. The strengths and limitations breakdown directly below walks through where the platform actually delivers value today.