Textline Pricing 2026
Textline pricing in 2026 starts at $59.97/month for Essentials (3 agents, 600 message credits, 1 phone number) and $99.97/month for Pro (5 agents, 2,000 credits, 2 numbers). Extra agents cost $50–$70/month, add-on message credits $0.03 each, and 10DLC numbers carry a $15/month campaign fee (textline.com, 2026). Best suited for US small businesses that run customer communication primarily over SMS.
About Textline: Textline pricing in 2026 starts at $59.97/month for Essentials (3 agents, 600 message credits, 1 phone number) and $99.97/month for Pro (5 agents, 2,000 credits, 2 numbers). Extra agents cost $50–$70/month, add-on message credits $0.03 each, and 10DLC numbers carry a $15/month campaign fee (textline.com, 2026). Best suited for US small businesses that run customer communication primarily over SMS.
What features does Textline offer?
Textline's feature set is intentionally built around what its target customer base values most, with a primary focus on messaging APIs and communication infrastructure. It uses a usage-based pricing model, starting at From $59.97/mo for the most relevant tier — a fundamentally different cost structure from a flat-rate alternative like Converge, which is $49/month for up to 15 agents with all messaging channels and AI tooling included as standard. The feature grid below shows what matters most when evaluating Textline for its primary use case, even though Textline and Converge ultimately serve very different product categories. Features in this category typically split across four practical dimensions that teams care about most when making a purchase decision: data collection and enrichment, workflow automation and conditional triggers, reporting and analytics dashboards, and integrations with the rest of your existing support stack.
What does each Textline plan include?
What each tier includes and costs
Textline offers 3 plans, starting at From $59.97/mo on a usage-based model. Pick the tier that matches your messaging APIs and communication infrastructure workflow needs and team size. Higher tiers typically unlock advanced features, premium support, integrations, and account management. Watch which features are gated behind upgrade tiers and which are paid add-ons — those decisions usually determine the real-world cost of running Textline.
How does Textline's pricing model work?
How the pricing works
Textline uses a usage-based pricing model, which is the underlying structural decision that determines how the total subscription cost actually scales as your support team grows over time. Understanding the model is essential before committing, because the same listed starting price can produce wildly different total annual costs depending on which model the vendor chose and how your specific team uses the platform in production. The detailed implications grid directly below covers the four most important practical consequences of this specific pricing model for a typical small support team, drawn from our customer-pipeline data plus public pricing pages. In particular, monthly costs vary based on actual usage. For comparison, Converge sidesteps the model question entirely by charging $49/month flat for up to 15 agents regardless of team size, channel count, or usage volume.
Textline uses usage-based pricing, where costs are tied to volume metrics like conversations, messages, or API calls.
What this means in practice
- Monthly costs vary based on actual usage
- Overage fees apply when limits are exceeded
- Costs can spike during busy periods
- Budgeting requires forecasting usage volume
5 agents, 2,000 msgs/mo; $70/mo per extra agent; message overages apply
Is Textline worth the price?
An honest evaluation
Textline is worth the price if your team specifically needs the workflow its target customer base actually values, and also values whatever reviewers single out as its standout capability. It is, however, not a direct substitute for unified-inbox customer support — the two product categories serve different operational needs even when their marketing copy overlaps. If unified messaging is what your team actually needs to solve, Converge is purpose-built for that operational use case at $49/month flat for up to 15 agents, with all the major messaging channels and AI tooling included in the base subscription. The strengths and drawbacks breakdown directly below walks through where the platform delivers measurable value today.
Textline's core strength is streamlined sms-only experience. It is best suited for Small businesses needing simple SMS messaging.
Strengths
- Simple SMS-focused interface
- Good team collaboration features
- Reasonable pricing for SMS
- Easy setup and onboarding
Drawbacks
- SMS only - no other channels
- Message limits with overage fees
- Limited automation capabilities
- No international messaging support
Bottom line: Textline is a strong choice for teams that need messaging APIs and communication infrastructure capabilities. Evaluate based on your specific requirements and compare with alternatives in the same category.
Frequently Asked Questions
Textline pricing starts at From $59.97/mo. Plans range from Essentials ($59.97/month) to Enterprise (Custom).
Yes, Textline offers a free plan with limited features.
Textline is a messaging APIs and communication infrastructure tool. Business text messaging platform. It is best for Small businesses needing simple SMS messaging.
Textline's Essentials plan includes: 3 agents included, 600 message credits/month, 1 phone number, 3-year conversation history, NPS/CSAT surveys, Standard integrations. Higher tiers add more advanced capabilities.
Textline's strength is streamlined sms-only experience. It is best for Small businesses needing simple SMS messaging. Consider your specific messaging APIs and communication infrastructure needs and compare with alternatives before committing.
Alternatives to Textline in the messaging APIs and communication infrastructure space include similar tools in the category. For customer support needs specifically, platforms like Converge offer unified messaging at $49/month flat.
Textline includes 600 message credits/month on Essentials and 2,000 on Pro. Once those run out, pre-purchased Add-On Credits cost $0.03 each and automatic Backup Credits cost $0.04 each (minimum 250 per auto-purchase). One 160-character SMS segment uses 1 credit; one MMS uses 3 credits (textline.com, 2026). Incoming messages also consume credits (Business News Daily, 2026), so two-way conversations burn through the included allotment faster than outbound-only messaging.
Yes. HIPAA-compliant texting is not included in Textline's standard Essentials ($59.97/month) or Pro ($99.97/month) plans. Textline sells separate HIPAA Essentials and HIPAA Pro plans with higher base fees that are not published publicly — you have to contact sales for a quote (textline.com/hipaa-plan-comparison, 2026).
Textline includes 1 phone number on Essentials and 2 on Pro. Each additional number costs $15/month. 10-digit long code (10DLC) numbers also carry a $15/month Campaign Registry fee, while toll-free numbers currently have no monthly registration fee but still require toll-free verification (textline.com, 2026).
Looking for customer support software instead?
If you're actually looking for customer support software — not messaging APIs and communication infrastructure — Converge is purpose-built for it. Converge unifies WhatsApp, Telegram, Messenger, Instagram, Discord, and Zalo at $49/month flat for up to 15 agents.
Textline focuses on messaging APIs and communication infrastructure. If you need a unified inbox for customer conversations across WhatsApp, Telegram, Messenger, Discord, and more, Converge offers all channels at $49/month flat for up to 15 agents with a 7-day free trial.
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$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.
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