Zendesk Chat Pricing in 2026
Converge Team
Complete breakdown of Zendesk Chat plans, costs, and what you get at each tier.
Quick Take
Zendesk Chat charges $89/agent/month for Suite Growth. A 5-person team pays $445/mo vs Converge's flat $49/mo.
Zendesk Chat Plans & Pricing
Suite Team
$55/agent/mo
- • Live chat & messaging
- • Omnichannel support
- • Knowledge base
- +2 more features
⚠️ Annual billing required, AI resolution fees extra
Suite Growth
$89/agent/mo
- • All Team features
- • SLAs
- • Multilingual support
- +2 more features
⚠️ Annual billing required, AI resolution fees extra
Suite Professional
$115/agent/mo
- • All Growth features
- • Skills-based routing
- • Advanced analytics
- +2 more features
⚠️ Annual billing required, AI resolution fees extra
Suite Enterprise
Custom
- • All Professional features
- • Custom permissions
- • Sandbox environment
- +1 more features
⚠️ Annual contract required
Cost Comparison: Zendesk Chat vs Converge
Comparing Suite Growth (Zendesk Chat now part of Suite; annual billing required)
| Team Size | Zendesk Chat/year | Converge/year | Savings |
|---|---|---|---|
| 3 agents | $3,204 | $588 | $2,616 |
| 5 agents | $5,340 | $588 | $4,752 |
| 10 agents | $10,680 | $588 | $10,092 |
See full Zendesk Chat vs Converge comparison →
Zendesk Chat Pricing Model
- • Per-agent/seat pricing
- • Costs scale with team size
- • Multiple tiers with feature gating
- • Add-ons may increase cost
Converge Pricing Model
- ✓ $49/month flat
- ✓ Up to 15 team members
- ✓ All features included
- ✓ Unlimited conversations
Is Zendesk Chat Worth the Price?
Zendesk Chat's strength is deep integration with zendesk support platform. However, per-agent pricing means costs scale linearly with your team size.
For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.
Save $4,752/year for a 5-agent team
Switch to Converge for $49/month
Up to 15 team members. Unlimited conversations. No surprises.
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