How to Migrate from Zendesk Chat to Converge
Converge Team
Switching from Zendesk Chat? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Migration at a Glance
Why Teams Switch from Zendesk Chat
Zendesk Chat is Large support teams needing comprehensive ticketing integration. However, teams often find these pain points:
- • Per-agent pricing gets expensive
- • Limited to web chat only
- • No social media messaging
- • Complex setup for small teams
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Zendesk Chat. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Zendesk Chat. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Zendesk Chat active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Zendesk Chat.
Decommission Zendesk Chat
Once your team is fully on Converge, disconnect channels from Zendesk Chat, cancel your subscription, and keep your data export as a backup.
Feature Comparison
| Feature | Zendesk Chat | Converge |
|---|---|---|
| Starting Price | From $89/seat/mo | $49/mo flat |
| Pricing Model | Per seat | Flat rate (up to 15 agents) |
| Limited | ✓ Native | |
| Telegram | ✗ | ✓ Native |
| Discord | ✗ | ✓ Native |
| Zalo | ✗ | ✓ Native (exclusive) |
| AI Suggestions | Limited | ✓ Included |
| Free Trial | Varies | 14-day free trial |
Cost Comparison
| Team Size | Zendesk Chat | Converge | Annual Savings |
|---|---|---|---|
| 3 agents | $267/mo | $49/mo | $2,616/yr |
| 5 agents | $445/mo | $49/mo | $4,752/yr |
| 10 agents | $890/mo | $49/mo | $10,092/yr |
| 15 agents | $1335/mo | $49/mo | $15,432/yr |
Migration Timeline
What You Might Miss
Zendesk Chat has strengths that Converge approaches differently:
- • Strong brand recognition
- • Comprehensive support suite
- • Good integrations
Converge focuses on messaging-first support with flat pricing. If Zendesk Chat's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
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