Zendesk Chat
Zendesk Chat is live chat software for customer support teams. Best suited for large support teams needing comprehensive ticketing integration. Known for its deep integration with Zendesk Support platform.
Switching from Zendesk Chat? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Why Teams Switch from Zendesk Chat
Zendesk Chat is Large support teams needing comprehensive ticketing integration. However, teams often find these pain points:
- Per-agent pricing gets expensive
- Limited to web chat only
- No social media messaging
- Complex setup for small teams
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Zendesk Chat. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Zendesk Chat. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Zendesk Chat active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Zendesk Chat.
Decommission Zendesk Chat
Once your team is fully on Converge, disconnect channels from Zendesk Chat, cancel your subscription, and keep your data export as a backup.
Feature Comparison
Zendesk Chat ConvergeCost Comparison
Migration Timeline
What You Might Miss
Zendesk Chat has strengths that Converge approaches differently:
- Strong brand recognition
- Comprehensive support suite
- Good integrations
Converge focuses on messaging-first support with flat pricing. If Zendesk Chat's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Frequently Asked Questions
Most teams complete the migration in 1-3 business days. Setting up Converge takes about 30 minutes, connecting channels takes 2-5 minutes each, and configuring automations takes 1-2 hours. We recommend running both platforms in parallel for 1-2 weeks during the transition.
Yes. Zendesk Chat provides data export options in their admin settings. You can typically export customer contacts, conversation history, and account data as CSV or JSON files. Check Zendesk Chat's documentation for their specific export process.
You won't lose it -- export it before canceling Zendesk Chat. Converge starts fresh with new conversations from your connected channels. Your Zendesk Chat export serves as your historical archive.
Zendesk Chat charges From $115/seat/mo per agent. A 5-person team on Zendesk Chat costs approximately $575/month. Converge is $49/month flat for up to 15 agents, saving most teams 50-80% on support software costs.
Converge natively supports WhatsApp, Telegram, Facebook Messenger, Instagram, Zalo, Discord, Gmail, Live Chat, Twitter/X, Email. Zendesk Chat may offer some channels that Converge doesn't (and vice versa). Converge is the only platform with native Zalo and Discord support, making it ideal for teams in Southeast Asia and community-driven businesses.
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$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
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