Freshchat

Freshchat pricing starts at From $49/seat/mo. Plans range from Free ($0) to Enterprise ($79/agent/month). Pricing is per-agent, so total costs scale with team size.

Yes, Freshchat offers a free plan with limited features. Most teams need paid plans starting at From $49/seat/mo for full functionality.

Freshchat's Free plan includes: Up to 10 agents, Basic live chat, Email support. Note: Limited features, no advanced channels. Higher tiers add more advanced features.

Yes, Freshchat's advertised prices typically require annual billing. Monthly billing is available at a higher rate.

Freshchat is best for Large enterprises already using Freshworks products. Strengths include: Part of Freshworks ecosystem; Strong mobile app. Downsides: Per-agent pricing gets expensive; Limited customization options. The value depends on your team size, required features, and budget.

Common additional costs include: Limited features, no advanced channels. Annual billing required, bot sessions capped. Annual billing required, bot sessions capped. Annual billing required, custom pricing may apply.

Freshchat starts at From $49/seat/mo with per-agent pricing. Alternatives in the same category range from free tiers to $150+/agent/month. Flat-rate options like Converge ($49/month for up to 15 agents) can be more cost-effective for smaller teams.

Most Freshchat plans can be upgraded at any time. Downgrades and cancellations typically take effect at the end of the current billing cycle. Check Freshchat's terms of service for specific cancellation policies and whether mid-term changes are allowed.

Freshchat does not offer a one-click bulk export from the admin dashboard. Use the REST API v2 at https://.freshchat.com/v2/ to retrieve users (GET /v2/users with filters for name, email, phone, date range), conversations (GET /v2/users/{user_id}/conversations), and messages (GET /v2/conversations/{conversation_id}/messages). Authentication requires a Bearer token generated from Admin > API Tokens. For CSV-format reports, use the Extract API at /reports/raw with event types like Chat-Transcript.

Three methods: (1) The Download Transcript marketplace app exports individual conversations as .txt files, but is limited to 200 messages per transcript. (2) The Email Transcript app sends a conversation transcript via email. (3) The Extract API endpoint /reports/raw with the Chat-Transcript event type exports conversation data in bulk as CSV, limited to 120 requests/day and a 1-month window per request.

Yes. The REST API v2 covers users, conversations, messages, agents, groups, and channels. Authentication uses a Bearer token from Admin > API Tokens, with endpoints at https://.freshchat.com/v2/. The separate Extract API at /reports/raw provides CSV-format reports for events like Chat-Transcript, with a rate limit of 120 requests/day and a 1-month maximum window per request.

Your data remains accessible in Freshchat until you cancel your account. Export users, conversations, and messages via the REST API v2 before canceling. Note that Freddy AI Agent bot flows, IntelliAssign routing rules, CSAT survey templates, canned responses, and campaign configurations cannot be exported via API — screenshot or manually document these. Channel connections (WhatsApp, Messenger, Instagram) are tied to your Meta Business account, not to Freshchat, so they transfer to your new platform.