Freshchat Pricing in 2026

Converge Converge Team
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Complete breakdown of Freshchat plans, costs, and what you get at each tier.

Quick Take

Freshchat charges $49/agent/month for Pro. A 5-person team pays $245/mo vs Converge's flat $49/mo.

Freshchat Plans & Pricing

Free

$0

  • • Up to 10 agents
  • • Basic live chat
  • • Email support

⚠️ Limited features, no advanced channels

Growth

$19/agent/month

  • • WhatsApp & Messenger
  • • Real-time dashboards
  • • Up to 2000 bot sessions/month

⚠️ Annual billing required, bot sessions capped

Pro Comparable

$49/agent/month

  • • WhatsApp Business
  • • Custom dashboards
  • • Advanced routing
  • +1 more features

⚠️ Annual billing required, bot sessions capped

Enterprise

$79/agent/month

  • • Skills-based assignments
  • • Enhanced security
  • • Up to 5000 bot sessions/month

⚠️ Annual billing required, custom pricing may apply

Cost Comparison: Freshchat vs Converge

Comparing Pro (Annual billing required. Bot sessions capped at 3,000/month. No native Telegram, Discord, or Zalo.)

Team Size Freshchat/year Converge/year Savings
3 agents $1,764 $588 $1,176
5 agents $2,940 $588 $2,352
10 agents $5,880 $588 $5,292

See full Freshchat vs Converge comparison →

Freshchat Pricing Model

  • • Per-agent/seat pricing
  • • Costs scale with team size
  • • Multiple tiers with feature gating
  • • Add-ons may increase cost

Converge Pricing Model

  • ✓ $49/month flat
  • ✓ Up to 15 team members
  • ✓ All features included
  • ✓ Unlimited conversations

Is Freshchat Worth the Price?

Freshchat's strength is deep integration with freshworks crm and helpdesk. However, per-agent pricing means costs scale linearly with your team size.

For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.

Frequently Asked Questions

How much does Freshchat cost?
Freshchat starts at $49/agent/month. Plans range from Free ($0) to Enterprise ($79/agent/month). Pricing is per-agent, so costs scale with team size.
Is there a free plan for Freshchat?
Yes, Freshchat offers a free plan with limited features. However, most teams need paid plans starting at $49/agent/month for full functionality.
What's included in Freshchat's pricing?
Freshchat's Free plan includes: Up to 10 agents, Basic live chat, Email support. Note: Limited features, no advanced channels Higher tiers add more advanced features.
Is Freshchat worth the price?
Freshchat is best for Large enterprises already using Freshworks products. Pros include: Part of Freshworks ecosystem; Strong mobile app. However, Per-agent pricing gets expensive. Consider your team size and needs when evaluating.
How does Freshchat pricing compare to alternatives?
Freshchat at $49/agent/month uses per-agent pricing. Alternatives like Converge offer flat $49/month for up to 15 agents, which can be more cost-effective for growing teams.

Save $2,352/year for a 5-agent team

Switch to Converge for $49/month

Up to 15 team members. Unlimited conversations. No surprises.

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