Groove Pricing in 2026

Converge Converge Team
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Complete breakdown of Groove plans, costs, and what you get at each tier.

Quick Take

Groove charges $25/agent/month for Plus. A 5-person team pays $125/mo vs Converge's flat $49/mo.

Groove Plans & Pricing

Standard

$12/user/mo

  • • 2 shared inboxes
  • • 1 knowledge base
  • • Email management
  • +1 more features

⚠️ Annual billing required, up to 25 users max

Plus Comparable

$25/user/mo

  • • 5 shared inboxes
  • • 2 knowledge bases
  • • AI tools
  • +2 more features

⚠️ Annual billing required

Pro

$50/user/mo

  • • 25 shared inboxes
  • • 5 knowledge bases
  • • Enterprise security
  • +2 more features

⚠️ Annual billing required

Cost Comparison: Groove vs Converge

Comparing Plus (Annual billing required)

Team Size Groove/year Converge/year Savings
3 agents $900 $588 $312
5 agents $1,500 $588 $912
10 agents $3,000 $588 $2,412

See full Groove vs Converge comparison →

Groove Pricing Model

  • • Per-agent/seat pricing
  • • Costs scale with team size
  • • Multiple tiers with feature gating
  • • Add-ons may increase cost

Converge Pricing Model

  • ✓ $49/month flat
  • ✓ Up to 15 team members
  • ✓ All features included
  • ✓ Unlimited conversations

Is Groove Worth the Price?

Groove's strength is simple, user-friendly help desk interface. However, per-agent pricing means costs scale linearly with your team size.

For teams that want predictable costs without per-seat fees or usage caps, Converge's $49/mo flat rate covers up to 15 agents with unlimited conversations.

Frequently Asked Questions

How much does Groove cost?
Groove starts at $25/agent/month. Plans range from Standard ($12/user/mo) to Pro ($50/user/mo). Pricing is per-agent, so costs scale with team size.
Is there a free plan for Groove?
No, Groove doesn't offer a free plan. The lowest tier starts at $25/agent/month. For a free trial alternative, Converge offers a 14-day trial at $49/month flat—no credit card required.
What's included in Groove's pricing?
Groove's Standard plan includes: 2 shared inboxes, 1 knowledge base, Email management. Note: Annual billing required, up to 25 users max Higher tiers add more advanced features.
Is Groove worth the price?
Groove is best for Small teams focused on email-based customer support. Pros include: Clean, intuitive interface; Good email management. However, Per-agent pricing gets expensive. Consider your team size and needs when evaluating.
How does Groove pricing compare to alternatives?
Groove at $25/agent/month uses per-agent pricing. Alternatives like Converge offer flat $49/month for up to 15 agents, which can be more cost-effective for growing teams.

Save $912/year for a 5-agent team

Switch to Converge for $49/month

Up to 15 team members. Unlimited conversations. No surprises.

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