Gorgias

Gorgias's Pro plan costs $550/month. Pro is $550/mo monthly ($471/mo annual) and now bundles Helpdesk ($300, 2,000 tickets) with AI Agent ($171, 190 resolutions). Overages are $0.36 per extra ticket and $1.50 per extra AI resolution (gorgias.com/pricing, July 2026). For comparison, Converge costs $49/month flat for up to 15 team members.

Gorgias is best suited for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Its standout feature is deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.

There are 50+ platforms you can compare with Gorgias in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

Almost every messaging-first helpdesk is cheaper than Gorgias once your ticket volume exceeds the included allotment. Converge is $49/month flat for up to 15 agents with unlimited conversations. Help Scout starts at $25/user/month flat. Re:amaze starts at $29/user/month. Freshdesk has a free tier and paid plans from $15/agent/month. As of July 2026 Gorgias bundles the AI Agent into every plan's headline price: Basic is $90/month ($77 annual) and Pro is $550/month ($471 annual), where Pro's $300 helpdesk portion covers 2,000 tickets and its $171 AI portion covers 190 resolutions (gorgias.com/pricing, July 2026). A team on Pro handling 3,000 tickets pays the $550 base plus $360 in ticket overage ($0.36 × 1,000) before any extra AI resolutions at $1.50 each. Under 5 agents with under 1,000 tickets/month, Help Scout and Converge are typically cheaper.

Gorgias charges per billable ticket, not per agent — and any conversation that gets a reply (from a human, a rule, or the AI Agent) counts as a billable ticket. Overages cost $0.36-$0.40 per ticket above your plan limit, with no spending cap. Every plan now bundles the AI Agent, but resolutions beyond the bundled allotment cost $1.50 each on top of the helpdesk ticket fee, so AI-resolved tickets above the cap are effectively double-billed (gorgias.com/pricing, July 2026). Peak-season volume spikes — Black Friday, product launches, viral moments — multiply both fees simultaneously. A store on Pro ($550/month, which includes 2,000 tickets and 190 AI resolutions) that handles 4,000 tickets with 800 AI resolutions pays $550 + $720 ticket overage + roughly $915 in extra AI resolutions ($1.50 × 610) — over $2,100 that month.

A billable ticket in Gorgias is any conversation on a connected channel that gets at least one reply from a human agent, a Rule, or the AI Agent — regardless of how many back-and-forth messages follow inside that thread (gorgias.com, July 2026). A few nuances change the count in your favor: Gorgias automatically filters out newsletters, spam, and auto-responders, so those never bill. If the AI Agent resolves a conversation but the shopper still reaches a human within 72 hours, you are charged only the single helpdesk ticket, not the AI resolution on top. The cost trap is that a reply to an existing thread can become a new billable ticket once a defined inactivity period passes — so a returning customer reopening an old conversation can generate a second charge. For high-volume stores, the takeaway is that ticket count, not message count, drives the bill.

As of July 2026 Gorgias includes the AI Agent on every plan rather than selling it as a separate line item, and the headline price already reflects it: Starter bundles 30 automated interactions for $30 of its $40 total, Basic includes 30 for $90 total, Pro includes 190 for $550 total, and Advanced includes 530 for $1,430 total (gorgias.com/pricing, July 2026). The trap is the overage rate — every AI resolution beyond your plan's bundled allotment costs $1.50, with no spending cap. A Pro store that lets AI resolve 500 conversations in a month uses its 190 included resolutions and pays $1.50 × 310 = $465 extra on top of the $550 base. Because an AI-handled conversation still counts as a billable helpdesk ticket, high automation rates raise the bill instead of lowering it. Converge includes AI reply suggestions with no per-resolution charge at $49/month flat for up to 15 agents.

Converge is a good Gorgias alternative if your support is messaging-heavy and your costs are unpredictable on Gorgias's per-ticket model — Converge is $49/month flat for up to 15 agents with unlimited conversations, no overage fees, and no per-resolution AI charges. The honest gap: Converge does not have the Shopify order sidebar that lets Gorgias agents view orders, issue refunds, and edit shipping inside a ticket. If 50%+ of your conversations involve order actions, that workflow change matters. Converge fits stores where conversations are pre-purchase, lead capture, and general support — and where channels like WhatsApp, Telegram, Discord, and Zalo (none of which Gorgias supports natively) are part of the mix.

There is no single best Gorgias alternative for Shopify — the right pick depends on what you actually use Gorgias for. For deep Shopify order management with cheaper per-seat pricing, Re:amaze ($29/user/month) is the closest like-for-like swap. For email-first support with predictable pricing, Help Scout ($25/user/month flat) is the most popular alternative. For messaging-heavy support across WhatsApp, Telegram, Discord, and Instagram at flat pricing, Converge ($49/month for up to 15 agents) covers channels Gorgias does not. For AI-first automation across email and chat, Tidio and Freshdesk's Freddy AI are common picks. The list of top picks consistently named in 2026 Gorgias-alternative comparisons: Re:amaze, Help Scout, Freshdesk, Zendesk, Tidio, Kustomer, and Converge (Ringly 2026, hellorep.ai 2026, Chatty 2026).

Freshdesk has a free tier supporting up to 10 agents with email and chat. Tidio has a free plan with 50 conversations per month. Chatwoot offers a self-hosted open-source version that is free aside from hosting costs. None of these match Gorgias's Shopify order sidebar — the trade-off for free is losing that ecommerce-specific workflow. For paid plans with a 7-day trial and no credit card, Converge ($49/month flat for up to 15 agents with unlimited conversations) is the standard cost-controlled option after the free trial ends.