Gorgias

Gorgias's Pro plan costs $300/month. 2,000 tickets/month included. $0.36 per extra ticket overage fee. AI Agent costs $0.90-$1.00 per resolution plus $1.50 per overage interaction. For comparison, Converge costs $49/month flat for up to 15 team members.

Gorgias is best suited for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Its standout feature is deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.

There are 50+ platforms you can compare with Gorgias in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

Almost every messaging-first helpdesk is cheaper than Gorgias once your ticket volume exceeds the included allotment. Converge is $49/month flat for up to 15 agents with unlimited conversations. Help Scout starts at $25/user/month flat. Re:amaze starts at $29/user/month. Freshdesk has a free tier and paid plans from $15/agent/month. Gorgias's Pro plan is $300/month for 2,000 tickets — a team handling 3,000 tickets pays $300 base plus $360 in overage ($0.36 × 1,000 = $360) plus AI fees on top. The break-even point depends on your ticket volume and team size; under 5 agents with under 1,000 tickets/month, Help Scout and Converge are typically cheaper.

Gorgias charges per billable ticket, not per agent — and any conversation that gets a reply (from a human, a rule, or the AI Agent) counts as a billable ticket. Overages cost $0.36-$0.40 per ticket above your plan limit, with no spending cap. The AI Agent adds $0.90 (annual) or $1.00 (monthly) per resolution on top of the helpdesk ticket fee, which means AI-resolved tickets are double-billed (gorgias.com/pricing, Featurebase 2026). Peak-season volume spikes — Black Friday, product launches, viral moments — multiply both fees simultaneously. A store on Pro ($300/month) handling 4,000 tickets with 800 AI resolutions pays $300 + $720 overage + $720 AI = $1,740 that month.

Converge is a good Gorgias alternative if your support is messaging-heavy and your costs are unpredictable on Gorgias's per-ticket model — Converge is $49/month flat for up to 15 agents with unlimited conversations, no overage fees, and no per-resolution AI charges. The honest gap: Converge does not have the Shopify order sidebar that lets Gorgias agents view orders, issue refunds, and edit shipping inside a ticket. If 50%+ of your conversations involve order actions, that workflow change matters. Converge fits stores where conversations are pre-purchase, lead capture, and general support — and where channels like WhatsApp, Telegram, Discord, and Zalo (none of which Gorgias supports natively) are part of the mix.

There is no single best Gorgias alternative for Shopify — the right pick depends on what you actually use Gorgias for. For deep Shopify order management with cheaper per-seat pricing, Re:amaze ($29/user/month) is the closest like-for-like swap. For email-first support with predictable pricing, Help Scout ($25/user/month flat) is the most popular alternative. For messaging-heavy support across WhatsApp, Telegram, Discord, and Instagram at flat pricing, Converge ($49/month for up to 15 agents) covers channels Gorgias does not. For AI-first automation across email and chat, Tidio and Freshdesk's Freddy AI are common picks. The list of top picks consistently named in 2026 Gorgias-alternative comparisons: Re:amaze, Help Scout, Freshdesk, Zendesk, Tidio, Kustomer, and Converge (Ringly 2026, hellorep.ai 2026, Chatty 2026).

Freshdesk has a free tier supporting up to 10 agents with email and chat. Tidio has a free plan with 50 conversations per month. Chatwoot offers a self-hosted open-source version that is free aside from hosting costs. None of these match Gorgias's Shopify order sidebar — the trade-off for free is losing that ecommerce-specific workflow. For paid plans with a 7-day trial and no credit card, Converge ($49/month flat for up to 15 agents with unlimited conversations) is the standard cost-controlled option after the free trial ends.