Gorgias vs LiveChat
Gorgias is ecommerce customer service platform with deep platform integrations. Best suited for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Known for its deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.
LiveChat is customer service software for online businesses. Best suited for e-commerce teams needing visitor tracking with WhatsApp support. Known for its detailed visitor tracking with real-time website analytics.
Gorgias LiveChatGorgias Pro costs $360/month for 2,000 tickets with unlimited agents and Shopify order management, while LiveChat Team costs $49/agent/month for chat-focused visitor analytics — ecommerce support versus sales-driven chat engagement. Gorgias (G2: 4.6/5) embeds order management into every ticket for Shopify/BigCommerce/Magento stores. LiveChat (G2: 4.5/5 from ~750 reviews) provides real-time visitor tracking with 200+ integrations for proactive sales engagement.
These platforms serve different functions: Gorgias handles post-sale support (order status, refunds, returns). LiveChat handles pre-sale engagement (visitor identification, proactive chat, lead capture). Many ecommerce businesses need both — but each platform optimizes for one side of the customer journey.
What features does Gorgias offer?
Gorgias's feature set is built around its target customer base, a key differentiator against LiveChat. It uses a usage-based pricing model starting at From $10/mo, a different approach from LiveChat's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does LiveChat offer?
LiveChat's feature set is built around its target customer base, a key differentiator against Gorgias. It uses a per seat pricing model starting at From $19/seat/mo, a different approach from Gorgias's usage-based structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do Gorgias and LiveChat compare on features?
Gorgias and LiveChat compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
Gorgias manages post-sale order queries; LiveChat manages pre-sale visitor engagement — different stages of the customer journey with minimal feature overlap. Gorgias displays order data in every ticket, automates responses with order variables, tracks revenue per agent, and handles SMS and phone for urgent delivery issues. The AI Agent resolves common order queries at $1.50/interaction.
LiveChat tracks up to 1,000 visitors with behavioral data. Agents start proactive conversations with high-intent visitors. Chat ratings measure quality. ChatBot (separate product, $52+/month) automates responses. Advanced reporting exports performance data.
Channel comparison: Gorgias handles email, chat, Facebook, Instagram (ad comments), SMS, phone. LiveChat covers web chat, WhatsApp, Messenger, Apple Messages. Gorgias adds phone, SMS, and social ad replies; LiveChat adds WhatsApp and Apple Messages. Neither supports Telegram, Discord, or Zalo.
How much do Gorgias and LiveChat cost?
Gorgias starts at From $10/mo (usage-based); LiveChat starts at From $19/seat/mo (per seat). Converge is $49/month flat for up to 15 agents with all channels and AI included.
A 10-agent team: Gorgias Pro = $360/month (unlimited agents, 2,000 tickets); LiveChat Team = $490/month (10 agents, no ticket cap). Gorgias is 27% cheaper and includes ecommerce order management. At 15 agents: Gorgias Pro = still $360/month; LiveChat Team = $735/month. Gorgias saves $375/month because ticket-volume pricing ignores team size.
For small teams: Gorgias Basic ($60/month, 300 tickets) versus LiveChat Team ($245/month for 5 agents). Gorgias is 76% cheaper with order management included. However, LiveChat has no ticket cap — predictable per-agent cost regardless of volume. Gorgias ticket overages ($0.40/ticket) can spike during peak seasons.
LiveChat + ChatBot ($52/month) = $542/month for 10 agents with automation. Gorgias Pro + AI Agent ($1.50/interaction, 500 interactions = $750/month) = $1,110/month with AI. AI costs favor LiveChat at high AI volume.
Gorgias Pricing
LiveChat Pricing
What are Gorgias's strengths and limitations?
Gorgias's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Gorgias today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with LiveChat's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Excellent ecommerce platform integrations with order management capabilities
- Powerful automation and AI features that reduce manual work
- Unified inbox that consolidates all customer communications
- No per-agent pricing model allows up to 15 team members
Limitations
- Pricing can become expensive for high-volume support teams
- Complex setup process for advanced automation rules
- Limited notification options for new tickets
- Primarily focused on ecommerce, less suitable for other industries
What are LiveChat's strengths and limitations?
LiveChat's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for e-commerce teams needing visitor tracking with whatsapp support. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using LiveChat today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside Gorgias's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Excellent visitor tracking and analytics
- Strong integration ecosystem (200+ apps)
- Reliable WhatsApp Business API support
- Good reporting and performance metrics
Limitations
- Per-agent pricing model
- ChatBot automation is separate product
- No native Telegram or Zalo support
- Interface feels dated
Gorgias or LiveChat: which should you pick?
Pick Gorgias if your primary need maps to its standout capability and its pricing model works at your team size. Pick LiveChat if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose Gorgias if you run an ecommerce store and agents process orders inside support tickets. Shopify integration displays order history, enables refund processing, order cancellation, shipping edits, and draft order creation. Revenue tracking attributes sales to support. The AI Agent ($1.50/interaction) handles common queries autonomously. Unlimited agents — team size does not affect cost.
Choose LiveChat if you use chat for proactive visitor engagement and need real-time behavioral analytics. Visitor monitoring tracks location, page, time on site, and referral source. Chat ratings and staffing prediction optimize operations. WhatsApp and Apple Messages extend reach. The 200+ integrations connect to CRMs and ecommerce platforms.
When should you choose Gorgias or LiveChat?
Gorgias is the right tool for ecommerce post-sale support where order management inside tickets is the core workflow. LiveChat is the right tool for pre-sale visitor engagement where real-time analytics and proactive chat drive conversions. They can complement each other in a full-funnel ecommerce operation.
For teams that need messaging-first support across WhatsApp, Telegram, Discord, and Zalo without per-agent or ticket-volume pricing, Converge offers all channels at $49/month flat for up to 15 agents.
Looking for more options? Browse all platform comparisons, or see all Gorgias comparisons and all LiveChat comparisons.
Frequently Asked Questions
Gorgias is best for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. LiveChat is best for E-commerce teams needing visitor tracking with WhatsApp support. Gorgias's standout feature is Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform, while LiveChat offers Detailed visitor tracking with real-time website analytics.
Gorgias starts at From $10/mo. LiveChat starts at From $19/seat/mo. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Gorgias does not offer a free plan. LiveChat does not offer a free plan. Both are established platforms in the customer support space.
Gorgias pros: Excellent ecommerce platform integrations with order management capabilities; Powerful automation and AI features that reduce manual work. LiveChat pros: Excellent visitor tracking and analytics; Strong integration ecosystem (200+ apps). Each platform has distinct strengths depending on your use case.
Choose Gorgias for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Choose LiveChat for E-commerce teams needing visitor tracking with WhatsApp support. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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