Gorgias vs LiveChat

Gorgias Pro costs $360/month for 2,000 tickets with unlimited agents and Shopify order management, while LiveChat Team costs $49/agent/month for chat-focused visitor analytics — ecommerce support versus sales-driven chat engagement. Gorgias (G2: 4.6/5) embeds order management into every ticket for Shopify/BigCommerce/Magento stores. LiveChat (G2: 4.5/5 from ~750 reviews) provides real-time visitor tracking with 200+ integrations for proactive sales engagement.

These platforms serve different functions: Gorgias handles post-sale support (order status, refunds, returns). LiveChat handles pre-sale engagement (visitor identification, proactive chat, lead capture). Many ecommerce businesses need both — but each platform optimizes for one side of the customer journey.

Gorgias manages post-sale order queries; LiveChat manages pre-sale visitor engagement — different stages of the customer journey with minimal feature overlap. Gorgias displays order data in every ticket, automates responses with order variables, tracks revenue per agent, and handles SMS and phone for urgent delivery issues. The AI Agent resolves common order queries at $1.50/interaction.

LiveChat tracks up to 1,000 visitors with behavioral data. Agents start proactive conversations with high-intent visitors. Chat ratings measure quality. ChatBot (separate product, $52+/month) automates responses. Advanced reporting exports performance data.

Channel comparison: Gorgias handles email, chat, Facebook, Instagram (ad comments), SMS, phone. LiveChat covers web chat, WhatsApp, Messenger, Apple Messages. Gorgias adds phone, SMS, and social ad replies; LiveChat adds WhatsApp and Apple Messages. Neither supports Telegram, Discord, or Zalo.

A 10-agent team: Gorgias Pro = $360/month (unlimited agents, 2,000 tickets); LiveChat Team = $490/month (10 agents, no ticket cap). Gorgias is 27% cheaper and includes ecommerce order management. At 15 agents: Gorgias Pro = still $360/month; LiveChat Team = $735/month. Gorgias saves $375/month because ticket-volume pricing ignores team size.

For small teams: Gorgias Basic ($60/month, 300 tickets) versus LiveChat Team ($245/month for 5 agents). Gorgias is 76% cheaper with order management included. However, LiveChat has no ticket cap — predictable per-agent cost regardless of volume. Gorgias ticket overages ($0.40/ticket) can spike during peak seasons.

LiveChat + ChatBot ($52/month) = $542/month for 10 agents with automation. Gorgias Pro + AI Agent ($1.50/interaction, 500 interactions = $750/month) = $1,110/month with AI. AI costs favor LiveChat at high AI volume.

Choose Gorgias if you run an ecommerce store and agents process orders inside support tickets. Shopify integration displays order history, enables refund processing, order cancellation, shipping edits, and draft order creation. Revenue tracking attributes sales to support. The AI Agent ($1.50/interaction) handles common queries autonomously. Unlimited agents — team size does not affect cost.

Choose LiveChat if you use chat for proactive visitor engagement and need real-time behavioral analytics. Visitor monitoring tracks location, page, time on site, and referral source. Chat ratings and staffing prediction optimize operations. WhatsApp and Apple Messages extend reach. The 200+ integrations connect to CRMs and ecommerce platforms.

Gorgias is the right tool for ecommerce post-sale support where order management inside tickets is the core workflow. LiveChat is the right tool for pre-sale visitor engagement where real-time analytics and proactive chat drive conversions. They can complement each other in a full-funnel ecommerce operation.

For teams that need messaging-first support across WhatsApp, Telegram, Discord, and Zalo without per-agent or ticket-volume pricing, Converge offers all channels at $49/month flat for up to 15 agents.