Gorgias vs JivoChat
Gorgias is ecommerce customer service platform with deep platform integrations. Best suited for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Known for its deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Gorgias JivoChatGorgias ($10-$900/mo, G2 4.6) is an ecommerce-focused customer service platform with deep Shopify integration, while JivoChat ($0-Custom, G2 4.5) offers omnichannel live chat across multiple communication channels.
What features does Gorgias offer?
Gorgias's feature set is built around its target customer base, a key differentiator against JivoChat. It uses a usage-based pricing model starting at From $10/mo, a different approach from JivoChat's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does JivoChat offer?
JivoChat's feature set is built around its target customer base, a key differentiator against Gorgias. It uses a per seat pricing model starting at From $28/seat/mo, a different approach from Gorgias's usage-based structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do Gorgias and JivoChat compare on features?
Gorgias and JivoChat compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
Gorgias delivers ecommerce-specific features like order tracking, refund processing, and revenue attribution. JivoChat focuses on omnichannel messaging with social media integration, phone calls, and live chat capabilities.
How much do Gorgias and JivoChat cost?
Gorgias starts at From $10/mo (usage-based); JivoChat starts at From $28/seat/mo (per seat). Converge is $49/month flat for up to 15 agents with all channels and AI included.
Gorgias pricing ranges from $10-$900/mo based on ticket volume and features. JivoChat offers a free plan with basic features and custom pricing for advanced functionality and higher agent counts.
Gorgias Pricing
JivoChat Pricing
What are Gorgias's strengths and limitations?
Gorgias's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Gorgias today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with JivoChat's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Excellent ecommerce platform integrations with order management capabilities
- Powerful automation and AI features that reduce manual work
- Unified inbox that consolidates all customer communications
- No per-agent pricing model allows up to 15 team members
Limitations
- Pricing can become expensive for high-volume support teams
- Complex setup process for advanced automation rules
- Limited notification options for new tickets
- Primarily focused on ecommerce, less suitable for other industries
What are JivoChat's strengths and limitations?
JivoChat's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for small businesses wanting affordable live chat with voice integration and built-in crm. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using JivoChat today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside Gorgias's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
Gorgias or JivoChat: which should you pick?
Pick Gorgias if your primary need maps to its standout capability and its pricing model works at your team size. Pick JivoChat if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Gorgias excels for ecommerce businesses requiring specialized order management and customer service automation, while JivoChat provides versatile omnichannel communication for businesses across various industries.
When should you choose Gorgias or JivoChat?
Choose Gorgias for comprehensive ecommerce customer service or JivoChat for omnichannel communication needs. For unified customer messaging with transparent pricing, Converge provides all-in-one communication at $49/mo flat rate.
Looking for more options? Browse all platform comparisons, or see all Gorgias comparisons and all JivoChat comparisons.
Frequently Asked Questions
Gorgias is best for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. Gorgias's standout feature is Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform, while JivoChat offers Built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Gorgias starts at From $10/mo. JivoChat starts at From $28/seat/mo. JivoChat offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Gorgias does not offer a free plan. JivoChat offers a free plan. Both are established platforms in the customer support space.
Gorgias pros: Excellent ecommerce platform integrations with order management capabilities; Powerful automation and AI features that reduce manual work. JivoChat pros: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. Each platform has distinct strengths depending on your use case.
Choose Gorgias for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Choose JivoChat for Small businesses wanting affordable live chat with voice integration and built-in CRM. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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