JivoChat
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
JivoChat is a customer support platform known for built-in telephony and crm with pipeline management alongside multi-channel messaging. Omnichannel business messenger for customer communication. It's best suited for small businesses wanting affordable live chat with voice integration and built-in crm.
Below you'll find a detailed breakdown of JivoChat's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
JivoChat Key Features
JivoChat Strengths & Limitations
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
- Interface available in 20+ languages
- Chat rescue feature recovers abandoned conversations
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
- Enterprise requires minimum 10 agents ($560/mo floor)
- Interface feels dated compared to modern alternatives
JivoChat Pricing
At $42/agent/month, a 5-agent team pays $210/month. Converge offers flat $49/month for up to 15 team members.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free TrialJivoChat vs Other Platforms
Frequently Asked Questions
JivoChat's Professional plan costs $42/agent/month. First tier with WhatsApp and chatbots. WhatsApp costs $25/mo extra. Video calls $21/agent/mo extra. Annual billing for best rate. For comparison, Converge costs $49/month flat for up to 15 team members.
JivoChat is best suited for small businesses wanting affordable live chat with voice integration and built-in crm. Its standout feature is built-in telephony and crm with pipeline management alongside multi-channel messaging.
There are 49+ platforms you can compare with JivoChat in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.