JivoChat vs Converge

JivoChat is a business messenger that combines website live chat with messaging platform support. It offers WhatsApp, Telegram, Facebook, Instagram, and more at affordable per-agent pricing.

Converge offers similar multi-channel support with flat-rate pricing and native Zalo integration.

JivoChat supports multiple channels including WhatsApp, Telegram, Facebook, Instagram, Viber, and email. The platform includes basic CRM features and chatbot capabilities.

Converge supports WhatsApp, Telegram, Messenger, Instagram, Zalo, and Discord. It's the only platform with native Zalo support, important for Vietnamese markets.

Both platforms offer similar core functionality. JivoChat has more channels while Converge has deeper Zalo integration.

JivoChat's Professional plan costs $19/agent/month (with annual billing). For a 3-agent team, that's $57/month ($684/year). For a 5-agent team, it's $95/month ($1,140/year). The free Basic tier limits you to 5 agents with reduced features and only 2 months of chat history.

Converge offers flat $49/month pricing with up to 15 team members. Whether you have 3 agents or 10, the cost stays the same—$588/year total.

JivoChat is cheaper for solo operators or 2-agent teams. At 3+ agents, Converge becomes more economical. A 5-agent team saves $552/year with Converge, and savings grow with each additional team member.

Choose JivoChat if you want affordable per-agent pricing and don't need Zalo. Choose Converge if you want flat-rate pricing or need Zalo support.

Choose JivoChat if: You have 1-2 agents, want a free tier, or don't need Zalo support.

Choose Converge if: You have 3+ agents, need Zalo integration, or want predictable flat-rate pricing.