JivoChat vs LiveChat
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
LiveChat is customer service software for online businesses. Best suited for e-commerce teams needing visitor tracking with WhatsApp support. Known for its detailed visitor tracking with real-time website analytics.
JivoChat LiveChatJivoChat's Professional plan costs $42/agent/month plus a $25/month WhatsApp add-on, while LiveChat's Team plan costs $49/agent/month with WhatsApp included via the 360dialog marketplace app — both are per-agent live chat platforms, but JivoChat ships a built-in CRM and telephony where LiveChat ships a 200+ integration marketplace and deeper widget analytics. JivoChat (G2: 4.4/5, ~155 reviews, 350,000+ business users) is built for small businesses that want voice, chat, and pipeline tracking in one app. LiveChat (G2: 4.4/5, 800 reviews, 35,000+ customers in 150+ countries, built by Text S.A. on the WSE) is a website-chat specialist whose ChatBot, HelpDesk, and KnowledgeBase ship as separate paid products.
JivoChat's strength is bundling — chat, WhatsApp, Messenger, Instagram, Telegram, Viber, Apple Business Chat, email, telephony, and a CRM with deals pipeline sit inside one agent app, with a free tier for up to 5 agents to start. LiveChat's strength is widget depth and the Text ecosystem — targeted greetings by URL or location, eye-catchers, sneak-peek typing previews, rich-message cards and carousels, and a Salesforce/HubSpot/Shopify/BigCommerce/WooCommerce integration library. Neither platform natively supports Discord or Zalo on any plan.
What features does JivoChat offer?
JivoChat's feature set is built around its target customer base, a key differentiator against LiveChat. It uses a per seat pricing model starting at From $28/seat/mo, a different approach from LiveChat's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does LiveChat offer?
LiveChat's feature set is built around its target customer base, a key differentiator against JivoChat. It uses a per seat pricing model starting at From $19/seat/mo, a different approach from JivoChat's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do JivoChat and LiveChat compare on features?
JivoChat and LiveChat compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
JivoChat covers more native channels at the entry tier; LiveChat covers fewer channels but goes deeper on widget behavior, visitor analytics, and the AI suite included with every plan.
Channels. JivoChat's Free plan ($0, up to 5 agents) ships with website chat, Telegram, Facebook Messenger, Instagram DMs, and Viber out of the box. WhatsApp and chatbots arrive on Professional ($42/agent/month) with WhatsApp charged as a flat $25/month add-on regardless of team size. Apple Business Chat and telephony (separate $4/month add-on) also live on Professional. LiveChat natively integrates Facebook Messenger on every plan but treats WhatsApp (via 360dialog), Instagram, SMS (via Twilio), and email as marketplace apps rather than core product features. Telegram on LiveChat is only available via paid third-party marketplace apps such as Telegramer 3. Neither platform supports Discord or Zalo on any plan or marketplace.
Widget and visitor intelligence. LiveChat's widget is the standout: automated greetings by URL, time on site, returning-visitor status, or geographic location; customizable eye-catchers above the chat bubble on Team and above; rich messages with cards, buttons, and carousels; and sneak-peek showing visitor typing in real time. Visitor tracking caps at 100 concurrent visitors on Starter, 400 on Team, and 1,000 on Business (livechat.com/pricing, 2026). JivoChat ships visitor monitoring on Basic and above with proactive chat invitations, a Pointer feature for highlighting page elements, and the chat rescue tool that recovers abandoned conversations on Professional and above — but it does not match LiveChat's depth on rich messages or visitor analytics.
AI and automation. LiveChat's Text Intelligence suite — Copilot, reply suggestions, chat summaries, tag suggestions, text enhancement — ships across all plans, with knowledge sources for reply suggestions limited to 3 on Team and 10 on Business/Enterprise (livechat.com/pricing, 2026). The full chatbot builder requires ChatBot, a separate Text product starting at approximately $52/month (tooltester.com, 2025). JivoChat's chatbots are gated to Professional ($42/agent/month) and above; JivoChat's standalone AI agent product is sold as a separate add-on with its own pricing.
Product structure. JivoChat puts chat, CRM with a deals pipeline, telephony, visitor monitoring, and the agent inbox in a single app — useful for small teams that want one workspace. LiveChat fragments capabilities across four Text products: LiveChat (chat widget), ChatBot (AI bot builder, ~$52/month+), HelpDesk (email ticketing, separate per-agent), and KnowledgeBase (help articles, separate per-agent). LiveChat's built-in ticketing was retired in January 2025; email support now requires HelpDesk (tooltester.com, 2025).
How much do JivoChat and LiveChat cost?
JivoChat starts at From $28/seat/mo (per seat); LiveChat starts at From $19/seat/mo (per seat). Converge is $49/month flat for up to 15 agents with all channels and AI included.
JivoChat Professional + WhatsApp for a 5-agent team costs $235/month ($42×5 + $25 WhatsApp); LiveChat Team for the same 5-agent team costs $245/month — JivoChat is roughly $10/month cheaper at 5 agents, but the gap widens or inverts depending on add-ons.
JivoChat pricing (jivochat.com/pricing, 2026):
- Free — $0: up to 5 agents, website chat, Telegram, Messenger, Instagram, Viber, 2-month chat history, no WhatsApp, no chatbots, no CRM, no visitor monitoring
- Basic — $28/agent/month: proactive invitations, visitor monitoring, CRM with pipeline, auto-responses, anti-spam, unlimited chat history (no WhatsApp, no chatbots, no telephony)
- Professional — $42/agent/month: WhatsApp (+$25/month), chatbots, telephony (+$4/month), voice messages, chat rescue, video calls (+$21/agent/month)
- Enterprise — $56/agent/month: chat routing rules, mobile SDK, Chat API, priority support (10-agent minimum, $560/month floor; WhatsApp still +$25/month)
LiveChat pricing on annual billing (livechat.com/pricing, 2026; monthly billing adds 25–30%):
- Starter — $19/agent/month: 60-day chat history, 100 visitor tracking, 1 automated greeting, no reporting, no file sharing, no chat tagging, no group organization
- Team — $49/agent/month: unlimited chat history, 400 visitor tracking, basic reporting, custom surveys, chat tagging, file sharing, group organization, AI reply suggestions from 3 knowledge sources
- Business — $79/agent/month: 1,000 visitor tracking, advanced reporting, work scheduler, staffing prediction, Apple Messages for Business, SMS, AI reply suggestions from 10 knowledge sources
- Enterprise — custom (~$149/agent/month): dedicated account manager, SSO, HIPAA compliance, white-label widget (tooltester.com, 2026)
Real-cost comparison (Professional/Team tiers, the lowest realistic plans):
- 5 agents: JivoChat Professional + WhatsApp = $235/month; LiveChat Team = $245/monthLiveChat $10/month more
- 5 agents + video calls on JivoChat / + ChatBot on LiveChat: JivoChat = ($42+$21)×5 + $25 = $340/month; LiveChat Team + ChatBot = $245 + ~$52 = $297/monthJivoChat $43/month more
- 10 agents: JivoChat Professional + WhatsApp = $445/month; LiveChat Team = $490/monthLiveChat $45/month more
- 15 agents: JivoChat Professional + WhatsApp = $655/month; LiveChat Team = $735/monthLiveChat $80/month more
Both vendors confirm per-agent billing in their published terms. LiveChat's pricing FAQ states: "Yes, we charge a fee for every user account created, regardless of whether the user is logged in or not" (livechat.com/pricing, 2026). JivoChat layers add-on fees on top of per-agent costs — WhatsApp ($25/month flat), video calls ($21/agent/month), telephony ($4/month). LiveChat layers separate product subscriptions on top — ChatBot (~$52/month+), HelpDesk (per-agent), KnowledgeBase (per-agent).
JivoChat Pricing
LiveChat Pricing
What are JivoChat's strengths and limitations?
JivoChat's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for small businesses wanting affordable live chat with voice integration and built-in crm. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using JivoChat today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with LiveChat's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
What are LiveChat's strengths and limitations?
LiveChat's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for e-commerce teams needing visitor tracking with whatsapp support. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using LiveChat today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside JivoChat's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Excellent visitor tracking and analytics
- Strong integration ecosystem (200+ apps)
- Reliable WhatsApp Business API support
- Good reporting and performance metrics
Limitations
- Per-agent pricing model
- ChatBot automation is separate product
- No native Telegram or Zalo support
- Interface feels dated
JivoChat or LiveChat: which should you pick?
Pick JivoChat if your primary need maps to its standout capability and its pricing model works at your team size. Pick LiveChat if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose JivoChat if your team is 1–9 agents, you need voice and messaging in one bill (telephony is a $4/month add-on on Professional), and the built-in CRM with a deals pipeline replaces a standalone tool. JivoChat's free plan covers 5 agents with website chat plus Telegram, Messenger, Instagram, and Viber — useful for teams just getting started. Viber and Apple Business Chat support on lower tiers reach audiences LiveChat cannot. The Enterprise plan ($56/agent/month) requires a 10-agent minimum ($560/month floor), so the platform is most cost-effective below that line.
Choose LiveChat if website chat is your primary channel and you want the deepest widget feature set — targeted automated greetings by page URL, time on site, returning vs. new visitor, or geographic location; eye-catchers; rich messages with cards, buttons, and carousels; and sneak-peek (see what visitors type before sending). The 200+ integration marketplace connects to Salesforce, HubSpot, Shopify, BigCommerce, WooCommerce, WordPress, and Zapier (livechat.com, 2026). Enterprise compliance (HIPAA, SSO, white-label widget) is available, and Text S.A. has operated the platform since 2002.
When should you choose JivoChat or LiveChat?
The choice is shape, not score. JivoChat is a small-team bundle: one app for chat, voice, CRM, and broad social channels with a usable free tier for 5 agents and add-on fees that stack as you grow. LiveChat is a website-chat specialist with the deepest widget feature set in the category but a fragmented product structure where ChatBot, HelpDesk, and KnowledgeBase are separately priced subscriptions. Neither platform natively supports Discord or Zalo, and both bill per agent — costs scale with every hire.
For teams that need messaging-first support across WhatsApp, Telegram, Discord, and Zalo, Converge offers all channels at $49/month flat for up to 15 agents — removing the per-seat cost calculations that make both JivoChat and LiveChat expensive as teams grow.
Looking for more options? Browse all platform comparisons, or see all JivoChat comparisons and all LiveChat comparisons.
Frequently Asked Questions
JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. LiveChat is best for E-commerce teams needing visitor tracking with WhatsApp support. JivoChat's standout feature is Built-in telephony and CRM with pipeline management alongside multi-channel messaging, while LiveChat offers Detailed visitor tracking with real-time website analytics.
JivoChat starts at From $28/seat/mo. LiveChat starts at From $19/seat/mo. JivoChat offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
JivoChat offers a free plan. LiveChat does not offer a free plan. Both are established platforms in the customer support space.
JivoChat pros: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. LiveChat pros: Excellent visitor tracking and analytics; Strong integration ecosystem (200+ apps). Each platform has distinct strengths depending on your use case.
Choose JivoChat for Small businesses wanting affordable live chat with voice integration and built-in CRM. Choose LiveChat for E-commerce teams needing visitor tracking with WhatsApp support. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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