JivoChat vs LiveChat

JivoChat (free to custom enterprise pricing, G2 4.5/5) and LiveChat ($20-$149/agent/month, G2 4.5/5) are both established chat platforms with different approaches to multi-channel communication. JivoChat emphasizes social media integration and mobile-first design, while LiveChat focuses on advanced automation and detailed visitor analytics.

Both platforms excel at live chat but serve different business needs - JivoChat for social-savvy teams and LiveChat for data-driven conversion optimization.

JivoChat stands out with its unified inbox that seamlessly combines website chat, Facebook Messenger, WhatsApp, Instagram, and phone calls in one interface. Its mobile app is particularly well-designed, allowing agents to manage conversations effectively from smartphones with full feature access.

LiveChat excels in website visitor intelligence with detailed tracking, behavioral triggers, and advanced chatbot capabilities. It provides comprehensive analytics on visitor paths, conversion rates, and agent performance, making it ideal for businesses focused on optimizing their chat-to-sale funnel.

The core difference lies in channel focus - JivoChat prioritizes social media and mobile communication, while LiveChat specializes in website visitor conversion and detailed behavioral analysis.

JivoChat offers a generous free plan for up to 5 agents with basic features, then scales to paid plans starting around $19/agent/month for advanced features. Enterprise pricing is custom but generally competitive for larger teams needing social media integrations.

LiveChat starts at $20/agent/month for essential features, reaching $149/agent/month for full automation and analytics. While lacking a free tier, it provides more sophisticated visitor tracking and conversion tools that justify the higher entry cost for sales-focused teams.

Choose JivoChat if you need strong social media integration, mobile-first design, and prefer a free tier with essential features. Choose LiveChat if you prioritize advanced automation, detailed visitor tracking, and comprehensive analytics for conversion optimization.

Choose JivoChat if: You need strong social media integration, prefer mobile-first design, want a free tier for small teams, and handle customer communication across multiple social platforms.

Choose LiveChat if: You prioritize website visitor conversion, need advanced behavioral tracking and automation, and want detailed analytics to optimize your chat-to-sales process.

For a balanced approach, consider Converge at $49/mo flat rate for up to 15 agents with essential chat features and basic automation without complex social media integrations.