Dixa vs JivoChat

Dixa and JivoChat represent different approaches to customer support pricing and features. Dixa operates on a per-agent model at $39-$139 monthly with a 4.2/5 G2 rating, while JivoChat offers free-to-custom pricing with a higher 4.5/5 rating.

Dixa targets mid-market to enterprise customers with advanced features, while JivoChat serves a broader range from startups to enterprises with flexible pricing.

Dixa offers sophisticated customer service features including advanced routing, workforce management, and detailed analytics. It's built for teams that need comprehensive support operations management.

JivoChat provides essential customer support tools including live chat, phone, email, and social media integration with a focus on ease of use and quick setup.

The key difference is operational complexity: Dixa excels in managing large support operations, while JivoChat prioritizes simplicity and accessibility.

Dixa's $39-$139 per agent monthly pricing reflects its enterprise-focused feature set, with costs scaling directly with team size and feature requirements.

JivoChat's free-to-custom model provides much more pricing flexibility, making it accessible for small teams while still serving enterprise needs. Its 4.5/5 rating suggests strong value across all pricing tiers.

Choose Dixa if you need advanced customer service features and can justify per-agent pricing. Choose JivoChat if you want higher-rated, cost-effective support tools with pricing flexibility.

Choose Dixa if: You manage a large support operation and need advanced workforce management and analytics features.

Choose JivoChat if: You want proven, highly-rated support tools with flexible pricing that can grow with your business.

For teams seeking enterprise features without per-agent complexity, Converge at $49/month flat rate offers advanced capabilities with predictable pricing.