JivoChat vs Kayako
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Kayako is customer service software that scales with your business. Best suited for traditional businesses focused on email and phone support. Known for its comprehensive knowledge base with customer portal.
JivoChat KayakoJivoChat and Kayako represent different approaches to customer support technology. JivoChat emphasizes real-time communication and multi-channel messaging, while Kayako focuses on comprehensive help desk functionality with advanced automation and customer journey tracking.
The decision between these platforms depends on whether you prioritize immediate customer engagement or sophisticated support workflow management.
JivoChat Key Features
Kayako Key Features
Feature Comparison
JivoChat excels in real-time communication with live chat, phone calls, social media integration, and mobile app support. Its unified inbox approach simplifies agent workflows by consolidating all customer interactions in one interface.
Kayako provides comprehensive help desk functionality with advanced ticket management, customer journey mapping, and sophisticated automation rules. It offers detailed analytics, custom fields, and integration capabilities designed for complex support operations.
JivoChat's strength is in immediate response and channel diversity, while Kayako excels in structured support processes and detailed customer relationship tracking.
Pricing Comparison
JivoChat offers transparent pricing starting with a free plan for up to 5 agents, then $19/month per agent for professional features. All communication channels are included without additional fees.
Kayako uses tiered pricing starting at $15/month per agent for basic features, scaling to $45/month per agent for advanced functionality. Enterprise features require custom pricing discussions.
JivoChat provides better value for teams focused on real-time communication, while Kayako's pricing reflects its comprehensive help desk capabilities and enterprise features.
JivoChat Pricing
Kayako Pricing
JivoChat Strengths & Limitations
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
Kayako Strengths & Limitations
Strengths
- Comprehensive multi-channel support
- Strong knowledge base functionality
- Good reporting capabilities
- Scalable for growing teams
Limitations
- Per-agent pricing gets expensive
- Limited social media integrations
- Complex setup for advanced features
- No WhatsApp or Telegram support
Verdict
Choose JivoChat if you need real-time multi-channel communication with simple setup and affordable pricing. Choose Kayako if you require advanced help desk features, detailed customer journey tracking, and enterprise-level automation.
Choose JivoChat if: You prioritize real-time customer engagement, need multi-channel communication, and want straightforward pricing with quick implementation.
Choose Kayako if: You need advanced help desk features, detailed customer journey tracking, and have complex support workflows requiring sophisticated automation.
For businesses seeking comprehensive support features with predictable costs, Converge at $49/month flat rate provides professional customer support tools without per-agent fees or feature limitations.
Looking for more options? Browse all platform comparisons, or see all JivoChat comparisons and all Kayako comparisons.
Frequently Asked Questions
JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. Kayako is best for Traditional businesses focused on email and phone support. JivoChat's standout feature is Built-in telephony and CRM with pipeline management alongside multi-channel messaging, while Kayako offers Comprehensive knowledge base with customer portal.
JivoChat starts at From $42/seat/mo. Kayako starts at From $79/seat/mo. JivoChat offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
JivoChat offers a free plan. Kayako does not offer a free plan. Both are established platforms in the customer support space.
JivoChat pros: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. Kayako pros: Comprehensive multi-channel support; Strong knowledge base functionality. Each platform has distinct strengths depending on your use case.
Choose JivoChat for Small businesses wanting affordable live chat with voice integration and built-in CRM. Choose Kayako for Traditional businesses focused on email and phone support. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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