JivoChat vs Kayako

JivoChat and Kayako represent different approaches to customer support technology. JivoChat emphasizes real-time communication and multi-channel messaging, while Kayako focuses on comprehensive help desk functionality with advanced automation and customer journey tracking.

The decision between these platforms depends on whether you prioritize immediate customer engagement or sophisticated support workflow management.

JivoChat excels in real-time communication with live chat, phone calls, social media integration, and mobile app support. Its unified inbox approach simplifies agent workflows by consolidating all customer interactions in one interface.

Kayako provides comprehensive help desk functionality with advanced ticket management, customer journey mapping, and sophisticated automation rules. It offers detailed analytics, custom fields, and integration capabilities designed for complex support operations.

JivoChat's strength is in immediate response and channel diversity, while Kayako excels in structured support processes and detailed customer relationship tracking.

JivoChat offers transparent pricing starting with a free plan for up to 5 agents, then $19/month per agent for professional features. All communication channels are included without additional fees.

Kayako uses tiered pricing starting at $15/month per agent for basic features, scaling to $45/month per agent for advanced functionality. Enterprise features require custom pricing discussions.

JivoChat provides better value for teams focused on real-time communication, while Kayako's pricing reflects its comprehensive help desk capabilities and enterprise features.

Choose JivoChat if you need real-time multi-channel communication with simple setup and affordable pricing. Choose Kayako if you require advanced help desk features, detailed customer journey tracking, and enterprise-level automation.

Choose JivoChat if: You prioritize real-time customer engagement, need multi-channel communication, and want straightforward pricing with quick implementation.

Choose Kayako if: You need advanced help desk features, detailed customer journey tracking, and have complex support workflows requiring sophisticated automation.

For businesses seeking comprehensive support features with predictable costs, Converge at $49/month flat rate provides professional customer support tools without per-agent fees or feature limitations.