Crisp vs JivoChat
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | JivoChat |
|---|---|---|
| Starting Price | From $95/mo | From $19/seat/mo |
| Best For | SMBs wanting comprehensive messaging with chatbot automation | Small businesses needing affordable multi-channel chat |
| Standout Feature | Built-in video calls and screen sharing for support | Affordable multi-channel support including WhatsApp and Telegram |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.5/5 |
Crisp ($0-$295/workspace, G2 4.5) and JivoChat ($0-Custom pricing, G2 4.5) are both messaging-focused customer service platforms. While both prioritize real-time communication, they differ in pricing models and feature depth.
Both platforms offer free tiers and focus on live chat, but their approaches to scaling and advanced features vary significantly.
Feature Comparison
Crisp offers a comprehensive messaging platform with video calls, chatbots, and multi-channel support. Its feature set is broader but can feel overwhelming for teams wanting simple live chat functionality.
JivoChat focuses on core live chat features with clean, intuitive interface design. It excels at basic messaging needs but lacks some of the advanced features like video calling that Crisp provides.
Both platforms handle multi-channel communication well, but Crisp offers more automation and integration options.
Pricing Comparison
Crisp uses workspace-based pricing ($0-$295/workspace) which can be economical for larger teams since costs don't scale per agent. However, advanced features often require additional plugin purchases.
JivoChat offers custom pricing beyond their free tier, which can provide flexibility for businesses with specific needs. This approach allows for more tailored solutions but makes cost comparison difficult without direct quotes.
Both platforms offer generous free tiers for small teams to test functionality before upgrading.
Crisp
Pros
- ✓ Comprehensive omnichannel support
- ✓ Good WhatsApp and Telegram integration
- ✓ Generous free tier for testing
Cons
- ✗ Interface can feel cluttered
- ✗ Plugin system adds costs
- ✗ Limited CRM compared to dedicated tools
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
Verdict
Choose Crisp if you want comprehensive messaging features with video calls and workspace-based pricing. Choose JivoChat if you prefer simpler live chat functionality with potentially more flexible custom pricing options.
Choose Crisp if: You need comprehensive messaging features including video calls, chatbots, and prefer predictable workspace pricing that doesn't scale with team size.
Choose JivoChat if: You want simple, effective live chat functionality with a clean interface and are open to custom pricing discussions for your specific needs.
Alternative consideration: Converge offers up to 15 agents at $49/month flat rate, providing excellent value and predictable costs for growing teams.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all JivoChat comparisons.