Crisp vs JivoChat
Crisp is all-in-one business messaging platform with AI support. Best suited for sMBs wanting comprehensive messaging with AI chatbot automation and video support. Known for its magicBrowse co-browsing and Hugo AI agent for automated customer conversations.
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Crisp JivoChatCrisp ($0-$295/workspace, G2 4.5) and JivoChat ($0-Custom pricing, G2 4.5) are both messaging-focused customer service platforms. While both prioritize real-time communication, they differ in pricing models and feature depth.
Both platforms offer free tiers and focus on live chat, but their approaches to scaling and advanced features vary significantly.
What features does Crisp offer?
Crisp's feature set is built around its target customer base, a key differentiator against JivoChat. It uses a per workspace pricing model starting at From $45/mo, a different approach from JivoChat's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does JivoChat offer?
JivoChat's feature set is built around its target customer base, a key differentiator against Crisp. It uses a per seat pricing model starting at From $28/seat/mo, a different approach from Crisp's per workspace structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do Crisp and JivoChat compare on features?
Crisp and JivoChat compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
Crisp offers a comprehensive messaging platform with video calls, chatbots, and multi-channel support. Its feature set is broader but can feel overwhelming for teams wanting simple live chat functionality.
JivoChat focuses on core live chat features with clean, intuitive interface design. It excels at basic messaging needs but lacks some of the advanced features like video calling that Crisp provides.
Both platforms handle multi-channel communication well, but Crisp offers more automation and integration options.
How much do Crisp and JivoChat cost?
Crisp starts at From $45/mo (per workspace); JivoChat starts at From $28/seat/mo (per seat). Converge is $49/month flat for up to 15 agents with all channels and AI included.
Crisp uses workspace-based pricing ($0-$295/workspace) which can be economical for larger teams since costs don't scale per agent. However, advanced features often require additional plugin purchases.
JivoChat offers custom pricing beyond their free tier, which can provide flexibility for businesses with specific needs. This approach allows for more tailored solutions but makes cost comparison difficult without direct quotes.
Both platforms offer generous free tiers for small teams to test functionality before upgrading.
Crisp Pricing
JivoChat Pricing
What are Crisp's strengths and limitations?
Crisp's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for smbs wanting comprehensive messaging with ai chatbot automation and video support. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Crisp today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with JivoChat's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Broad feature set covering chat, video, CRM, and knowledge base
- Hugo AI agent for automated conversations
- MagicBrowse for co-browsing and video support
- Generous free tier for testing
Limitations
- AI capped at 50-500 uses/mo on lower plans
- Ticketing and customer portal locked behind $295/mo Plus plan
- No Discord or Zalo support
- Big price jump from Essentials ($95) to Plus ($295)
What are JivoChat's strengths and limitations?
JivoChat's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for small businesses wanting affordable live chat with voice integration and built-in crm. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using JivoChat today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside Crisp's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
Crisp or JivoChat: which should you pick?
Pick Crisp if your primary need maps to its standout capability and its pricing model works at your team size. Pick JivoChat if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose Crisp if you want comprehensive messaging features with video calls and workspace-based pricing. Choose JivoChat if you prefer simpler live chat functionality with potentially more flexible custom pricing options.
When should you choose Crisp or JivoChat?
Choose Crisp if: You need comprehensive messaging features including video calls, chatbots, and prefer predictable workspace pricing that doesn't scale with team size.
Choose JivoChat if: You want simple, effective live chat functionality with a clean interface and are open to custom pricing discussions for your specific needs.
Alternative consideration: Converge offers up to 15 agents at $49/month flat rate, providing excellent value and predictable costs for growing teams.
Looking for more options? Browse all platform comparisons, or see all Crisp comparisons and all JivoChat comparisons.
Frequently Asked Questions
Crisp is best for SMBs wanting comprehensive messaging with AI chatbot automation and video support. JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. Crisp's standout feature is MagicBrowse co-browsing and Hugo AI agent for automated customer conversations, while JivoChat offers Built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Crisp starts at From $45/mo. JivoChat starts at From $28/seat/mo. Crisp offers a free plan. JivoChat offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Crisp offers a free plan. JivoChat offers a free plan. Both are established platforms in the customer support space.
Crisp pros: Broad feature set covering chat, video, CRM, and knowledge base; Hugo AI agent for automated conversations. JivoChat pros: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. Each platform has distinct strengths depending on your use case.
Choose Crisp for SMBs wanting comprehensive messaging with AI chatbot automation and video support. Choose JivoChat for Small businesses wanting affordable live chat with voice integration and built-in CRM. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
Ready to try Converge?
$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.
Start Free Trial