Crisp vs JivoChat
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | JivoChat |
|---|---|---|
| Starting Price | From $95/mo | From $42/seat/mo |
| Best For | SMBs wanting comprehensive messaging with AI chatbot automation and video support | Small businesses wanting affordable live chat with voice integration and built-in CRM |
| Standout Feature | MagicBrowse co-browsing and Hugo AI agent for automated customer conversations | Built-in telephony and CRM with pipeline management alongside multi-channel messaging |
| Free Plan | ✓ | ✓ |
| Pricing Model | Per workspace | Per seat |
Crisp ($0-$295/workspace, G2 4.5) and JivoChat ($0-Custom pricing, G2 4.5) are both messaging-focused customer service platforms. While both prioritize real-time communication, they differ in pricing models and feature depth.
Both platforms offer free tiers and focus on live chat, but their approaches to scaling and advanced features vary significantly.
Feature Comparison
Crisp offers a comprehensive messaging platform with video calls, chatbots, and multi-channel support. Its feature set is broader but can feel overwhelming for teams wanting simple live chat functionality.
JivoChat focuses on core live chat features with clean, intuitive interface design. It excels at basic messaging needs but lacks some of the advanced features like video calling that Crisp provides.
Both platforms handle multi-channel communication well, but Crisp offers more automation and integration options.
Pricing Comparison
Crisp uses workspace-based pricing ($0-$295/workspace) which can be economical for larger teams since costs don't scale per agent. However, advanced features often require additional plugin purchases.
JivoChat offers custom pricing beyond their free tier, which can provide flexibility for businesses with specific needs. This approach allows for more tailored solutions but makes cost comparison difficult without direct quotes.
Both platforms offer generous free tiers for small teams to test functionality before upgrading.
Crisp
Pros
- ✓ Broad feature set covering chat, video, CRM, and knowledge base
- ✓ Hugo AI agent for automated conversations
- ✓ MagicBrowse for co-browsing and video support
Cons
- ✗ AI capped at 50-500 uses/mo on lower plans
- ✗ Ticketing and customer portal locked behind $295/mo Plus plan
- ✗ No Discord or Zalo support
JivoChat
Pros
- ✓ Free tier with 5 agents for basic live chat
- ✓ Broad channel support including Viber and Apple Business Chat
- ✓ Built-in CRM with pipeline management
Cons
- ✗ Per-agent pricing escalates quickly with larger teams
- ✗ WhatsApp costs $25/mo extra on top of per-agent fees
- ✗ No Discord or Zalo support
Verdict
Choose Crisp if you want comprehensive messaging features with video calls and workspace-based pricing. Choose JivoChat if you prefer simpler live chat functionality with potentially more flexible custom pricing options.
Choose Crisp if: You need comprehensive messaging features including video calls, chatbots, and prefer predictable workspace pricing that doesn't scale with team size.
Choose JivoChat if: You want simple, effective live chat functionality with a clean interface and are open to custom pricing discussions for your specific needs.
Alternative consideration: Converge offers up to 15 agents at $49/month flat rate, providing excellent value and predictable costs for growing teams.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all JivoChat comparisons.
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