Drift vs JivoChat

Drift and JivoChat target different aspects of customer communication. Drift positions itself as a conversational marketing platform focused on lead generation and sales acceleration, while JivoChat provides comprehensive customer support across multiple channels.

The fundamental difference lies in their primary objectives: Drift optimizes for converting visitors into leads, while JivoChat focuses on supporting existing customers efficiently.

Drift excels in conversational marketing with advanced chatbots, lead qualification workflows, and seamless CRM integration. Its AI-powered features include meeting scheduling, lead scoring, and automated follow-ups designed to accelerate sales cycles.

JivoChat focuses on customer support efficiency with features like call forwarding, social media integration, and team collaboration tools. It provides real-time visitor monitoring, proactive chat invitations, and comprehensive reporting for support metrics.

Drift's strength is in pre-sale engagement and lead nurturing, while JivoChat excels in post-sale support and customer relationship management across multiple touchpoints.

Drift's pricing starts at $2,500/month for their starter plan, targeting mid-market and enterprise customers. The high price point reflects its focus on revenue generation and advanced automation features.

JivoChat offers much more accessible pricing at $19/month per agent, with a free plan for up to 5 agents. This makes it suitable for small to medium businesses focused on customer support rather than lead generation.

The cost difference is substantial - Drift's monthly fee could cover over 130 JivoChat agents, highlighting their different target markets and value propositions.

Choose Drift if your priority is lead generation, sales automation, and conversational marketing. Choose JivoChat if you need comprehensive customer support with multi-channel communication capabilities.

Choose Drift if: You're a B2B company focused on lead generation, have a substantial marketing budget, and need advanced conversational marketing automation.

Choose JivoChat if: You prioritize customer support, need multi-channel communication, and want cost-effective per-agent pricing for your support team.

For businesses needing robust support features without enterprise-level costs, Converge at $49/month flat rate offers professional customer communication tools with predictable pricing.