JivoChat vs Textline
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Textline pricing in 2026 starts at $59.97/month for Essentials (3 agents, 600 message credits, 1 phone number) and $99.97/month for Pro (5 agents, 2,000 credits, 2 numbers). Extra agents cost $50–$70/month, add-on message credits $0.03 each, and 10DLC numbers carry a $15/month campaign fee (textline.com, 2026). Best suited for US small businesses that run customer communication primarily over SMS.
JivoChat TextlineJivoChat and Textline represent different approaches to customer messaging. JivoChat provides comprehensive multi-channel communication with strong website integration, while Textline specializes in business SMS and text messaging solutions.
This comparison explores how each platform serves distinct communication needs, from broad customer support to focused text messaging.
What features does JivoChat offer?
JivoChat's feature set is built around its target customer base, a key differentiator against Textline. It uses a per seat pricing model starting at From $28/seat/mo, a different approach from Textline's usage-based structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does Textline offer?
Textline's feature set is built around its target customer base, a key differentiator against JivoChat. It uses a usage-based pricing model starting at From $59.97/mo, a different approach from JivoChat's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do JivoChat and Textline compare on features?
JivoChat and Textline compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
JivoChat offers comprehensive communication tools including live chat, email integration, social media messaging, and mobile apps. Its visitor monitoring and proactive engagement features make it excellent for website-based customer interaction.
Textline focuses exclusively on SMS and text messaging with features like shared team inboxes, automated responses, and integration with business phone systems. It excels in text-based customer service and appointment scheduling.
The choice depends on whether you need broad communication capabilities or specialized SMS functionality with team collaboration features.
How much do JivoChat and Textline cost?
JivoChat starts at From $28/seat/mo (per seat); Textline starts at From $59.97/mo (usage-based). Converge is $49/month flat for up to 15 agents with all channels and AI included.
JivoChat uses per-agent pricing starting at $19/month, providing access to all communication channels. The cost scales predictably with team size.
Textline offers different pricing tiers starting around $30/month with message-based billing for higher volumes. Costs can vary significantly based on SMS usage patterns.
Consider your primary communication channels and message volume when evaluating the total cost of each platform.
JivoChat Pricing
Textline Pricing
What are JivoChat's strengths and limitations?
JivoChat's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for small businesses wanting affordable live chat with voice integration and built-in crm. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using JivoChat today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with Textline's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
What are Textline's strengths and limitations?
Textline's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for small businesses needing simple sms messaging. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Textline today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside JivoChat's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Simple SMS-focused interface
- Good team collaboration features
- Reasonable pricing for SMS
- Easy setup and onboarding
Limitations
- SMS only - no other channels
- Message limits with overage fees
- Limited automation capabilities
- No international messaging support
JivoChat or Textline: which should you pick?
Pick JivoChat if your primary need maps to its standout capability and its pricing model works at your team size. Pick Textline if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose JivoChat if you need comprehensive customer support across multiple channels with strong website integration. Choose Textline if SMS and text messaging are your primary customer communication channels.
When should you choose JivoChat or Textline?
Choose JivoChat if: You need multi-channel customer support, website visitor engagement, and comprehensive communication tools.
Choose Textline if: SMS is your primary customer communication method and you need specialized text messaging features with team collaboration.
For businesses wanting unified communication without channel limitations, Converge at $49/month flat rate provides comprehensive messaging capabilities across all channels.
Looking for more options? Browse all platform comparisons, or see all JivoChat comparisons and all Textline comparisons.
Frequently Asked Questions
JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. Textline is best for Small businesses needing simple SMS messaging. JivoChat's standout feature is Built-in telephony and CRM with pipeline management alongside multi-channel messaging, while Textline offers Streamlined SMS-only experience.
JivoChat starts at From $28/seat/mo. Textline starts at From $59.97/mo. JivoChat offers a free plan. Textline offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
JivoChat offers a free plan. Textline offers a free plan. Both are established platforms in the customer support space.
JivoChat pros: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. Textline pros: Simple SMS-focused interface; Good team collaboration features. Each platform has distinct strengths depending on your use case.
Choose JivoChat for Small businesses wanting affordable live chat with voice integration and built-in CRM. Choose Textline for Small businesses needing simple SMS messaging. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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