Chatwoot vs Gorgias
Converge Team
Side-by-side comparison for 2026
| Feature | Chatwoot | Gorgias |
|---|---|---|
| Starting Price | From $19/seat/mo | From $360/mo |
| Best For | Technical teams wanting open-source flexibility | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities |
| Standout Feature | Open-source with self-hosting option | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4 | 4.6/5 |
Chatwoot and Gorgias serve different segments of the customer support market. Chatwoot offers open-source flexibility with affordable per-agent pricing, while Gorgias specializes in e-commerce support with premium automation features.
Both platforms have strong user satisfaction (Chatwoot 4.4/5, Gorgias 4.6/5 on G2), but their approaches to pricing and feature development differ significantly.
Feature Comparison
Chatwoot provides a comprehensive open-source platform with live chat, email, social media integration, and team collaboration tools. Its strength lies in customization capabilities and the ability to self-host for complete data control.
Gorgias focuses specifically on e-commerce workflows with features like order lookup, automated responses based on purchase data, revenue attribution, and deep Shopify integration. It excels at turning support interactions into sales opportunities.
The fundamental difference is specialization versus flexibility: Chatwoot adapts to any business model, while Gorgias optimizes specifically for online retail.
Pricing Comparison
Chatwoot starts at $20 per agent per month with custom enterprise pricing available. Their open-source version is free to self-host, making it extremely cost-effective for technical teams.
Gorgias ranges from $10 to $900 monthly based on ticket volume and features. While potentially more expensive, it includes specialized e-commerce tools that can drive revenue, potentially offsetting the higher cost.
Chatwoot
Pros
- ✓ Open-source option available
- ✓ Good channel coverage
- ✓ Active development community
Cons
- ✗ Per-agent pricing model
- ✗ Self-hosting requires technical expertise
- ✗ Limited advanced features in lower tiers
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Verdict
Choose Chatwoot if you want open-source flexibility, affordable scaling, or need to customize your support platform extensively. Choose Gorgias if you're an e-commerce business requiring specialized Shopify integration and advanced automation.
Choose Chatwoot if: You want open-source flexibility, need to customize extensively, have technical resources for self-hosting, or want predictable per-agent pricing.
Choose Gorgias if: You're an e-commerce business needing specialized Shopify integration, automated order management, and tools designed to convert support into sales.
Alternative: Consider Converge at $49/month flat rate for teams wanting professional support features without the complexity of open-source management or e-commerce specialization.
Looking for more options? Browse all 750+ platform comparisons, or see all Chatwoot comparisons and all Gorgias comparisons.