What's the difference between Chatwoot and Converge?

Chatwoot is Technical teams wanting open-source flexibility. Converge focuses on messaging-first customer support with native WhatsApp, Telegram, Messenger, Instagram, Discord, and Zalo integration. Chatwoot uses per-seat pricing starting at From $19/seat/mo, while Converge offers flat $49/month pricing for up to 15 agents.

Is Chatwoot or Converge cheaper?

Converge is typically cheaper for teams. Chatwoot starts at From $19/seat/mo per agent, so a 5-person team costs approximately $95/month. Converge is $49/month flat for up to 15 agents, regardless of team size.

Which has better messaging channel support: Chatwoot or Converge?

Converge has native support for WhatsApp, Telegram, Messenger, Instagram, Discord, and Zalo. Chatwoot supports WhatsApp and supports Telegram. Converge is the only platform with native Zalo integration.

What are Chatwoot's main strengths and weaknesses?

Chatwoot's strengths include: Open-source option available; Good channel coverage; Active development community. Weaknesses include: Per-agent pricing model; Self-hosting requires technical expertise; Limited advanced features in lower tiers.

Should I choose Chatwoot or Converge?

Choose Chatwoot if you need Technical teams wanting open-source flexibility. Choose Converge if you primarily use messaging channels (WhatsApp, Telegram, etc.) and want predictable flat-rate pricing without per-seat costs. Converge is ideal for SMBs and messaging-first teams.

Chatwoot vs Converge

Converge Team

• Updated January 26, 2026

Side-by-side comparison for 2026

Feature	Chatwoot	Converge
Starting Price	From $19/seat/mo	$49/mo flat
Pricing Model	Per-agent/seat	Up to 15 agents
WhatsApp	Limited	✓ Native
Telegram	✓	✓ Native
Zalo	✗	✓ Native (only platform)
G2 Rating	4.4	New

Chatwoot is an open-source customer engagement platform that offers both self-hosted and cloud options. Popular among developers and technical teams, it provides multi-channel messaging with the flexibility of open-source customization.

Feature Comparison

Chatwoot covers major channels including WhatsApp, Instagram, Messenger, and Telegram. The open-source nature allows extensive customization, but it lacks Discord and Zalo support. The platform requires more technical setup compared to plug-and-play alternatives.

Pricing Comparison

Chatwoot's Startups plan at $19/agent/month costs $57/month for 3 agents or $95/month for 5 agents. The free Hacker plan is severely limited: only 2 agents, 500 conversations/month, and all data is deleted after 30 days.

Additional costs include WhatsApp and SMS channel fees. Self-hosting the open-source version is free but requires server infrastructure and ongoing maintenance.

Converge offers flat $49/month pricing with up to 15 team members and unlimited conversations. For a 5-agent team, Converge costs 48% less than Chatwoot's comparable paid plan.

Chatwoot Pros

✓ Open-source option available
✓ Good channel coverage
✓ Active development community
✓ Self-hosting possible

Chatwoot Cons

✗ Per-agent pricing model
✗ Self-hosting requires technical expertise
✗ Limited advanced features in lower tiers
✗ No Discord or Zalo support

Verdict

Chatwoot is ideal for technical teams who want open-source flexibility, but its per-agent pricing and missing Discord/Zalo support limit its appeal. Converge offers more channels with simpler, flat-rate pricing.

Chatwoot serves technical teams well with its open-source flexibility, but most businesses need simpler solutions. Converge provides more messaging channels, transparent pricing, and zero technical complexity, making it the better choice for teams focused on customer engagement rather than platform management.

Want to explore more? Browse all 750+ platform comparisons, see all Chatwoot comparisons, or check Chatwoot alternatives.