Chatwoot

Chatwoot's Startups plan costs $19/agent/month. Additional fees for WhatsApp and SMS channels. Open-source self-hosted version available for free but requires infrastructure. For comparison, Converge costs $49/month flat for up to 15 team members.

Chatwoot is best suited for technical teams wanting open-source flexibility. Its standout feature is open-source with self-hosting option.

There are 49+ platforms you can compare with Chatwoot in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

In the Chatwoot dashboard, go to the Contacts screen and click the Export button. Chatwoot generates a CSV file that is emailed to your administrator account. Since PR #9347 (May 2024), the export respects any active filters, segments, and labels you've applied — so you can export a targeted subset or all contacts at once. The CSV includes name, email, phone number, and custom attributes. This feature is available on all plans including the free Hacker tier. You need admin privileges to trigger the export.

Chatwoot does not offer a one-click conversation export in the UI. To retrieve conversation history, use the REST API: GET /api/v1/accounts/{account_id}/conversations to list conversations (filterable by status, assignee, inbox, team, and labels), then GET /api/v1/accounts/{account_id}/conversations/{id}/messages for each conversation's full message history. There is no single bulk export endpoint — you must iterate conversation by conversation. For self-hosted instances, you can bypass the API entirely and export everything directly using pg_dump on the PostgreSQL database.

Yes. Chatwoot's REST API covers contacts, conversations, messages, canned responses, and labels. To authenticate, generate a Personal Access Token from your avatar > Profile Settings > Access Token, then include it as a header: api_access_token: your_token_here. Admin tokens can access all account data; agent tokens are limited to assigned conversations. Additional exportable data includes canned responses at /api/v1/accounts/{account_id}/canned_responses and labels at /api/v1/accounts/{account_id}/labels. Reports are downloadable as CSV from the Reports section on Startups plans and above. Full API documentation is available at developers.chatwoot.com.

The switch itself is free — most platforms offer free trials (Converge offers a 7-day trial with no credit card required). The main cost is time: 1-3 days for a typical migration depending on how many channels and automations you need to recreate. If you're on Chatwoot's Business plan at $39/agent/month, a 5-agent team pays $195/month. Switching to a flat-rate platform like Converge at $49/month saves $1,752/year. Export your contacts via the dashboard CSV export and canned responses via the API before canceling. Note Chatwoot's data retention limits: Hacker plan data is deleted after 30 days, Startups after 1 year — export before your retention window closes.