Crisp vs Gorgias
Crisp is all-in-one business messaging platform with AI support. Best suited for sMBs wanting comprehensive messaging with AI chatbot automation and video support. Known for its magicBrowse co-browsing and Hugo AI agent for automated customer conversations.
Gorgias is ecommerce customer service platform with deep platform integrations. Best suited for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Known for its deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.
Crisp GorgiasCrisp Essentials costs $95/month for up to 10 seats across all messaging channels, while Gorgias Pro costs $360/month for 2,000 tickets with unlimited agents — Crisp uses workspace pricing for general support, Gorgias uses ticket-volume pricing for ecommerce. Crisp (G2: 4.5/5) is a multi-channel messaging platform with shared inbox, Hugo AI chatbot, video calls, WhatsApp, Telegram, Messenger, and Instagram. Gorgias (G2: 4.6/5) is an ecommerce-specialized platform with deep Shopify/BigCommerce/Magento integrations that let agents process refunds, edit orders, and view purchase history inside tickets.
The choice depends on your business model: Gorgias is purpose-built for online retail where order management is the core support workflow. Crisp serves any business that needs multi-channel messaging with workspace-based pricing. If you do not run an ecommerce store on Shopify, BigCommerce, or Magento, Gorgias is the wrong tool.
Crisp Key Features
Gorgias Key Features
Feature Comparison
Crisp provides general-purpose multi-channel messaging with workspace collaboration; Gorgias provides ecommerce order management embedded in support tickets — they serve different markets entirely. Crisp's shared inbox consolidates WhatsApp, Telegram, Messenger, Instagram, email, and web chat. Hugo AI automates conversations. MagicBrowse provides co-browsing and video. The AI workflow builder creates multi-step automation. Ticketing and customer portal are available on Plus ($295/month).
Gorgias displays Shopify order data alongside every ticket: status, payment, shipping tracking, customer lifetime value, and order count. Agents process refunds, apply discounts, and update shipping within the ticket. Revenue statistics track how support drives purchases. The AI Agent handles common ecommerce queries autonomously at $1.50/interaction.
Channel comparison: Crisp supports WhatsApp, Telegram, Messenger, Instagram, email, and web chat. Gorgias handles email, chat, Facebook, Instagram (including ad comment replies), SMS, and phone. Crisp adds Telegram and WhatsApp; Gorgias adds phone and SMS. Neither supports Discord or Zalo.
Pricing Comparison
At 10 agents handling 2,000 tickets/month: Crisp Essentials = $95/month (10 seats included); Gorgias Pro = $360/month (unlimited agents, 2,000 tickets) — Crisp is 74% cheaper, but Gorgias includes ecommerce order management that Crisp cannot match. Gorgias does not charge per agent — the pricing is purely volume-based. A 15-agent team on Gorgias Pro still pays $360/month.
For teams with fewer tickets: Gorgias Basic ($60/month, 300 tickets) versus Crisp Mini ($45/month, 4 seats). At low volume, pricing is comparable. For high-volume ecommerce: Gorgias Advanced ($900/month, 5,000 tickets) versus Crisp Plus ($295/month, 20+ seats). Crisp is cheaper but lacks order management.
Gorgias ticket overages cost $0.40/ticket — 1,000 extra tickets in a peak month add $400. Gorgias AI Agent costs $1.50/interaction. Crisp's Hugo AI uses credit-based pricing included per tier. Neither has a truly free tier for ongoing use.
Crisp Pricing
Gorgias Pricing
Crisp Strengths & Limitations
Strengths
- Broad feature set covering chat, video, CRM, and knowledge base
- Hugo AI agent for automated conversations
- MagicBrowse for co-browsing and video support
- Generous free tier for testing
Limitations
- AI capped at 50-500 uses/mo on lower plans
- Ticketing and customer portal locked behind $295/mo Plus plan
- No Discord or Zalo support
- Big price jump from Essentials ($95) to Plus ($295)
Gorgias Strengths & Limitations
Strengths
- Excellent ecommerce platform integrations with order management capabilities
- Powerful automation and AI features that reduce manual work
- Unified inbox that consolidates all customer communications
- No per-agent pricing model allows up to 15 team members
Limitations
- Pricing can become expensive for high-volume support teams
- Complex setup process for advanced automation rules
- Limited notification options for new tickets
- Primarily focused on ecommerce, less suitable for other industries
Verdict
Choose Crisp if you need multi-channel messaging across industries with workspace pricing that includes seats. Essentials at $95/month covers 10 seats with omnichannel inbox (WhatsApp, Telegram, Messenger, Instagram, email, chat), Hugo AI chatbot, knowledge base, and routing rules. MagicBrowse for video calls and screen sharing enables visual support. Works for SaaS, services, agencies, and any non-ecommerce business.
Choose Gorgias if you run an ecommerce business on Shopify, BigCommerce, or Magento. The Shopify integration displays full order history alongside every ticket: agents process refunds, cancel orders, edit shipping, and create draft orders without leaving the ticket. Macros automate common ecommerce responses using order variables. Revenue tracking attributes sales to support interactions. The AI Agent ($1.50/interaction) handles "where is my order" and return requests autonomously.
Gorgias is the right tool for ecommerce businesses on Shopify/BigCommerce/Magento where order management inside support tickets justifies volume-based pricing. Crisp is the right tool for any business that needs multi-channel messaging with workspace pricing and does not require ecommerce integrations.
For teams that need messaging-first support across WhatsApp, Telegram, Discord, and Zalo without volume-based or per-seat pricing, Converge offers all channels at $49/month flat for up to 15 agents.
Looking for more options? Browse all platform comparisons, or see all Crisp comparisons and all Gorgias comparisons.
Frequently Asked Questions
Crisp is best for SMBs wanting comprehensive messaging with AI chatbot automation and video support. Gorgias is best for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Crisp's standout feature is MagicBrowse co-browsing and Hugo AI agent for automated customer conversations, while Gorgias offers Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.
Crisp starts at From $95/mo. Gorgias starts at From $360/mo. Crisp offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Crisp offers a free plan. Gorgias does not offer a free plan. Both are established platforms in the customer support space.
Crisp pros: Broad feature set covering chat, video, CRM, and knowledge base; Hugo AI agent for automated conversations. Gorgias pros: Excellent ecommerce platform integrations with order management capabilities; Powerful automation and AI features that reduce manual work. Each platform has distinct strengths depending on your use case.
Choose Crisp for SMBs wanting comprehensive messaging with AI chatbot automation and video support. Choose Gorgias for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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