Gorgias vs Hiver
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Hiver |
|---|---|---|
| Starting Price | From $360/mo | From $35/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Organizations heavily invested in Gmail who primarily handle email support |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Native Gmail integration and shared mailbox management |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.6/5 | 4.6 |
Gorgias and Hiver approach customer support from different angles. Gorgias specializes in ecommerce customer service with advanced Shopify integration, while Hiver transforms Gmail into a collaborative helpdesk for teams already using Google Workspace.
Both platforms share identical 4.6/5 G2 ratings, but serve distinctly different use cases - ecommerce automation versus Gmail-based team collaboration.
Feature Comparison
Gorgias excels in ecommerce-specific workflows with order lookup, refund processing, customer purchase history, and revenue attribution per conversation. Its automation handles complex customer journeys across email, SMS, chat, and social media.
Hiver transforms Gmail into a shared inbox with collision detection, email assignment, and SLA tracking. It includes WhatsApp Business integration, knowledge base functionality, and analytics - all while keeping teams in their familiar Gmail interface.
The key difference: Gorgias builds a specialized ecommerce support environment, while Hiver enhances existing Gmail workflows with team collaboration features.
Pricing Comparison
Gorgias pricing ranges from $10-$900/month based on ticket volume and advanced features, scaling with business growth but potentially expensive for high-volume stores.
Hiver uses per-user pricing from $15-$59/user monthly. For a 4-person team, Hiver costs $60-$236/month, while Gorgias could range from $40-$250+ depending on ticket volume and required features.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Verdict
Choose Gorgias if you're an ecommerce business needing specialized order management and shopping platform integration. Choose Hiver if your team lives in Gmail and wants collaborative email management without leaving Google Workspace.
Choose Gorgias if: You run an ecommerce business and need specialized order management, revenue tracking, and deep integration with shopping platforms.
Choose Hiver if: Your team uses Gmail extensively and wants collaborative email management with WhatsApp integration without leaving Google Workspace.
For teams seeking unified communication without Gmail dependency or complex ecommerce features, Converge provides all essential tools at $49/month flat with no per-user charges.
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