Gorgias vs Reamaze
Gorgias is ecommerce customer service platform with deep platform integrations. Best suited for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Known for its deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.
Reamaze is customer service platform for modern businesses. Best suited for businesses needing traditional support channels with social media integration. Known for its comprehensive e-commerce integrations.
Gorgias ReamazeGorgias Pro costs $360/month for 2,000 tickets with unlimited agents and deep Shopify order management, while Reamaze Pro costs $49/user/month for email, chat, SMS, and voice with Shopify/WooCommerce integration — both serve ecommerce, but Gorgias uses ticket-volume pricing and Reamaze uses per-user pricing. Gorgias (G2: 4.6/5) embeds order management directly into support tickets — agents process refunds, edit orders, and view purchase history without leaving the ticket. Reamaze (G2: 4.3/5) provides a broader helpdesk with ecommerce integrations, live screensharing, in-chat video calls, and a unique flat-rate Starter plan ($59/month for 15 team members).
Both platforms integrate with Shopify, but differently: Gorgias treats order data as first-class ticket context. Reamaze treats it as sidebar reference. The depth of order manipulation inside Gorgias is unmatched, but Reamaze's per-user pricing is more predictable for growing teams.
What features does Gorgias offer?
Gorgias's feature set is built around its target customer base, a key differentiator against Reamaze. It uses a usage-based pricing model starting at From $10/mo, a different approach from Reamaze's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does Reamaze offer?
Reamaze's feature set is built around its target customer base, a key differentiator against Gorgias. It uses a per seat pricing model starting at From $29/seat/mo, a different approach from Gorgias's usage-based structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do Gorgias and Reamaze compare on features?
Gorgias and Reamaze compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
Gorgias provides deep order manipulation inside tickets; Reamaze provides broader helpdesk features with order reference — Gorgias goes deeper on orders, Reamaze goes wider on support channels. Gorgias displays Shopify order data alongside every ticket: status, payment, tracking, customer lifetime value. Agents process refunds, apply discounts, and update shipping within the ticket. Revenue statistics track support-driven sales. SMS and phone handle urgent delivery issues.
Reamaze provides email, live chat, social media (Facebook, Instagram, Twitter), and adds SMS/voice on Pro tier. Live screensharing and video calls enable visual support. FAQ management with embedded chat creates self-service. Automation workflows route and tag conversations. Order data from Shopify/WooCommerce/BigCommerce appears as sidebar context — not as deep as Gorgias's in-ticket manipulation.
Channel comparison: Gorgias handles email, chat, Facebook, Instagram (ad comments), SMS, phone. Reamaze handles email, chat, Facebook, Instagram, Twitter, SMS (Pro), voice (Pro). Both lack WhatsApp, Telegram, Discord, and Zalo.
How much do Gorgias and Reamaze cost?
Gorgias starts at From $10/mo (usage-based); Reamaze starts at From $29/seat/mo (per seat). Converge is $49/month flat for up to 15 agents with all channels and AI included.
A 10-agent team handling 2,000 tickets/month: Gorgias Pro = $360/month (unlimited agents); Reamaze Pro = $490/month (10 users at $49) — Gorgias is 27% cheaper and does not charge per agent. The gap widens at larger teams: 15 agents on Gorgias Pro = still $360/month; 15 agents on Reamaze Pro = $735/month. Gorgias saves $375/month for a 15-person team.
For small teams: Gorgias Basic ($60/month, 300 tickets) versus Reamaze Starter ($59/month flat, 15 members, 500 conversations). Nearly identical cost, but Reamaze covers 15 members while Gorgias covers unlimited agents with only 300 tickets. Reamaze Starter is the better value for small ecommerce teams with moderate volume.
Gorgias ticket overages: $0.40/ticket — 1,000 extra tickets in a peak month add $400. Gorgias AI Agent: $1.50/interaction. Reamaze has no per-interaction AI fees. Both require annual billing for best rates.
Gorgias Pricing
Reamaze Pricing
What are Gorgias's strengths and limitations?
Gorgias's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Gorgias today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with Reamaze's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Excellent ecommerce platform integrations with order management capabilities
- Powerful automation and AI features that reduce manual work
- Unified inbox that consolidates all customer communications
- No per-agent pricing model allows up to 15 team members
Limitations
- Pricing can become expensive for high-volume support teams
- Complex setup process for advanced automation rules
- Limited notification options for new tickets
- Primarily focused on ecommerce, less suitable for other industries
What are Reamaze's strengths and limitations?
Reamaze's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for businesses needing traditional support channels with social media integration. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Reamaze today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside Gorgias's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- User-friendly interface
- Good automation features
- Mobile app availability
- Social media integration
Limitations
- Per-user pricing gets expensive
- Limited messaging channel support
- No WhatsApp or Telegram integration
- Setup can be complex
Gorgias or Reamaze: which should you pick?
Pick Gorgias if your primary need maps to its standout capability and its pricing model works at your team size. Pick Reamaze if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose Gorgias if your support team processes orders, refunds, and shipping changes inside support tickets. Agents view full Shopify order history, process refunds, cancel orders, edit shipping, create draft orders, and apply discounts without leaving the ticket. Macros automate common responses using order variables. Revenue tracking attributes sales to support. The AI Agent ($1.50/interaction) handles "where is my order" autonomously. Unlimited agents mean team size does not affect cost.
Choose Reamaze if you want a broader helpdesk with ecommerce integration at predictable per-user pricing. Reamaze connects to Shopify, WooCommerce, and BigCommerce to display order data alongside conversations. Live screensharing (Plus tier), in-chat video calls, and FAQ-embedded chat widgets add interactive support. The Starter plan ($59/month flat, 15 team members, 500 conversations/month) is one of the most affordable ecommerce support entry points.
When should you choose Gorgias or Reamaze?
Gorgias is the right tool for ecommerce teams that process orders inside tickets and benefit from ticket-volume pricing with unlimited agents. Reamaze is the right tool for ecommerce teams that want a broader helpdesk at predictable per-user pricing with live screensharing and video support.
For teams that need messaging-first support across WhatsApp, Telegram, Discord, and Zalo without ticket-volume or per-user pricing, Converge offers all channels at $49/month flat for up to 15 agents.
Looking for more options? Browse all platform comparisons, or see all Gorgias comparisons and all Reamaze comparisons.
Frequently Asked Questions
Gorgias is best for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Reamaze is best for Businesses needing traditional support channels with social media integration. Gorgias's standout feature is Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform, while Reamaze offers Comprehensive e-commerce integrations.
Gorgias starts at From $10/mo. Reamaze starts at From $29/seat/mo. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Gorgias does not offer a free plan. Reamaze does not offer a free plan. Both are established platforms in the customer support space.
Gorgias pros: Excellent ecommerce platform integrations with order management capabilities; Powerful automation and AI features that reduce manual work. Reamaze pros: User-friendly interface; Good automation features. Each platform has distinct strengths depending on your use case.
Choose Gorgias for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Choose Reamaze for Businesses needing traditional support channels with social media integration. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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