Gorgias vs Reamaze

Gorgias Pro costs $360/month for 2,000 tickets with unlimited agents and deep Shopify order management, while Reamaze Pro costs $49/user/month for email, chat, SMS, and voice with Shopify/WooCommerce integration — both serve ecommerce, but Gorgias uses ticket-volume pricing and Reamaze uses per-user pricing. Gorgias (G2: 4.6/5) embeds order management directly into support tickets — agents process refunds, edit orders, and view purchase history without leaving the ticket. Reamaze (G2: 4.3/5) provides a broader helpdesk with ecommerce integrations, live screensharing, in-chat video calls, and a unique flat-rate Starter plan ($59/month for 15 team members).

Both platforms integrate with Shopify, but differently: Gorgias treats order data as first-class ticket context. Reamaze treats it as sidebar reference. The depth of order manipulation inside Gorgias is unmatched, but Reamaze's per-user pricing is more predictable for growing teams.

Gorgias provides deep order manipulation inside tickets; Reamaze provides broader helpdesk features with order reference — Gorgias goes deeper on orders, Reamaze goes wider on support channels. Gorgias displays Shopify order data alongside every ticket: status, payment, tracking, customer lifetime value. Agents process refunds, apply discounts, and update shipping within the ticket. Revenue statistics track support-driven sales. SMS and phone handle urgent delivery issues.

Reamaze provides email, live chat, social media (Facebook, Instagram, Twitter), and adds SMS/voice on Pro tier. Live screensharing and video calls enable visual support. FAQ management with embedded chat creates self-service. Automation workflows route and tag conversations. Order data from Shopify/WooCommerce/BigCommerce appears as sidebar context — not as deep as Gorgias's in-ticket manipulation.

Channel comparison: Gorgias handles email, chat, Facebook, Instagram (ad comments), SMS, phone. Reamaze handles email, chat, Facebook, Instagram, Twitter, SMS (Pro), voice (Pro). Both lack WhatsApp, Telegram, Discord, and Zalo.

A 10-agent team handling 2,000 tickets/month: Gorgias Pro = $360/month (unlimited agents); Reamaze Pro = $490/month (10 users at $49) — Gorgias is 27% cheaper and does not charge per agent. The gap widens at larger teams: 15 agents on Gorgias Pro = still $360/month; 15 agents on Reamaze Pro = $735/month. Gorgias saves $375/month for a 15-person team.

For small teams: Gorgias Basic ($60/month, 300 tickets) versus Reamaze Starter ($59/month flat, 15 members, 500 conversations). Nearly identical cost, but Reamaze covers 15 members while Gorgias covers unlimited agents with only 300 tickets. Reamaze Starter is the better value for small ecommerce teams with moderate volume.

Gorgias ticket overages: $0.40/ticket — 1,000 extra tickets in a peak month add $400. Gorgias AI Agent: $1.50/interaction. Reamaze has no per-interaction AI fees. Both require annual billing for best rates.

Choose Gorgias if your support team processes orders, refunds, and shipping changes inside support tickets. Agents view full Shopify order history, process refunds, cancel orders, edit shipping, create draft orders, and apply discounts without leaving the ticket. Macros automate common responses using order variables. Revenue tracking attributes sales to support. The AI Agent ($1.50/interaction) handles "where is my order" autonomously. Unlimited agents mean team size does not affect cost.

Choose Reamaze if you want a broader helpdesk with ecommerce integration at predictable per-user pricing. Reamaze connects to Shopify, WooCommerce, and BigCommerce to display order data alongside conversations. Live screensharing (Plus tier), in-chat video calls, and FAQ-embedded chat widgets add interactive support. The Starter plan ($59/month flat, 15 team members, 500 conversations/month) is one of the most affordable ecommerce support entry points.

Gorgias is the right tool for ecommerce teams that process orders inside tickets and benefit from ticket-volume pricing with unlimited agents. Reamaze is the right tool for ecommerce teams that want a broader helpdesk at predictable per-user pricing with live screensharing and video support.

For teams that need messaging-first support across WhatsApp, Telegram, Discord, and Zalo without ticket-volume or per-user pricing, Converge offers all channels at $49/month flat for up to 15 agents.