Reamaze

Reamaze's Pro plan costs $49/agent/month. Starter flat plan ($59/mo) caps at 500 responded conversations/month. WhatsApp is available only through your own Twilio account, which bills separately; Telegram, Discord and Zalo are not in the integrations directory. For comparison, Converge costs $49/month flat for up to 15 team members.

Reamaze is best suited for businesses needing traditional support channels with social media integration. Its standout feature is comprehensive e-commerce integrations.

There are 49+ platforms you can compare with Reamaze in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

Re:amaze provides two export methods depending on the data type. For customer contacts, use the CSV export in the Contacts tab — click Filter Contacts to narrow results, then Export Contacts. Re:amaze processes the export in the background and emails you when the file is ready. For conversations, messages, articles, and response templates, use the REST API at https://{brand}.reamaze.io/api/v1/ with HTTP Basic Auth (your login email and API token from SettingsDeveloperAPI Token). Key endpoints: GET /api/v1/conversations (paginated, 30 per page), GET /api/v1/conversations/{slug}/messages, GET /api/v1/articles, and GET /api/v1/response_templates. Workflows, Cues, and chatbot configurations (Hello Bot, FAQ Bot, Order Bot) cannot be exported — document these manually before canceling.

In the Re:amaze dashboard, click the Contacts tab in the right-hand navigation. Click 'Filter Contacts' at the top to narrow by attributes like country, tags, or custom fields (or skip filtering to export all). Then click 'Export Contacts.' Re:amaze runs the export as a background job and sends you an email notification when the CSV is ready to download. The CSV includes names, email addresses, phone numbers, and any custom data fields. Note that contacts in Re:amaze are account-scoped (not brand-scoped), so the export includes contacts across all brands. This feature is available on all plans including Starter.

Yes. Re:amaze provides a REST API at https://{brand}.reamaze.io/api/v1/ with endpoints for conversations, messages, articles, response templates, contact notes, and satisfaction ratings. Authentication uses HTTP Basic Auth — your login email as the username and your API token as the password (found at SettingsDeveloperAPI Token). Each user has their own token. Conversations are brand-scoped (accessed per brand subdomain), while contacts are account-scoped. Results are paginated at 30 per page. The API is rate-limited per token per minute — if you hit the limit, you'll get HTTP 429 responses. Reports can also be exported as CSV from the bottom of each report page in the dashboard.

You pay two vendors, and the WhatsApp number is registered to Twilio rather than to you. Re:amaze's WhatsApp channel is powered by Twilio, and its help center states plainly that the business phone number connected to your WhatsApp account must be provided by Twilio. The seat price is therefore only one line of the bill: per Twilio's WhatsApp pricing page (current as of August 2026), Twilio charges a $0.005 handling fee on every WhatsApp message, inbound or outbound, and passes through Meta's per-template fee on top — utility and authentication templates start at $0.0034 per message, while free-form and utility messages sent inside the 24-hour customer service window carry no Meta charge. SMS and voice work the same way through Twilio, ClickSend, Aircall, JustCall or RingCentral. The part that outlasts the invoice is the number: because the sender sits on a Twilio number instead of your own Meta Business Account via embedded signup, leaving Re:amaze means either keeping the Twilio account alive and repointing its webhook, or registering a fresh number with Meta and telling customers the number changed. A platform that connects through Meta's embedded signup removes Twilio from the path and its handling fee with it, though Meta's own template charges still apply either way.

The switch itself is free — most platforms offer free trials and the data export tools (CSV contact export and REST API) are included on all Re:amaze plans. The main costs are time (1–3 days for a typical migration) and any overlap period running both platforms. If you're on Re:amaze Pro at $49/user/month, a 5-person team pays $245/month. Switching to a flat-rate platform at $49/month total saves $2,352/year. Contact export via CSV is instant, and API-based conversation export can be scripted in an afternoon. The biggest time investment is recreating Workflows, Cues, and chatbot configurations that aren't exportable.