Gorgias vs HappyFox
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | HappyFox |
|---|---|---|
| Starting Price | From $360/mo | From $49/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | IT teams and businesses requiring asset management with traditional support |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Integrated asset management for IT support |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.4 |
Gorgias and HappyFox serve different segments of the customer support market. Gorgias specializes in ecommerce support with deep Shopify integration, while HappyFox offers a comprehensive helpdesk solution with strong workflow automation and reporting capabilities.
Both platforms maintain solid G2 ratings - Gorgias at 4.6/5 and HappyFox at 4.4/5 - but they target different business needs and operational styles.
Feature Comparison
Gorgias excels with ecommerce-focused features like order lookup within tickets, automated responses for shipping inquiries, and direct integration with Shopify for processing refunds and exchanges. Its automation rules are specifically designed for common ecommerce scenarios.
HappyFox provides robust workflow automation with custom fields, conditional logic, and advanced SLA management. Its reporting suite offers detailed analytics on agent performance, customer satisfaction, and operational metrics that many enterprises require.
The key distinction: Gorgias optimizes for ecommerce efficiency and speed, while HappyFox focuses on comprehensive workflow management and detailed operational control.
Pricing Comparison
Gorgias uses ticket-based pricing from $10-$900/month, scaling with your support volume. This model aligns costs with business growth, making it attractive for growing ecommerce companies where more sales typically mean more support tickets.
HappyFox charges $29-$69/agent/month with feature-based tiers. Higher tiers include advanced automation, custom fields, and enhanced reporting. This per-agent model provides predictable costs but can become expensive for larger teams.
For small ecommerce teams, Gorgias often starts cheaper and scales naturally. For established businesses needing advanced workflows and reporting, HappyFox's feature-rich tiers may justify the higher per-agent costs.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
HappyFox
Pros
- ✓ User-friendly interface
- ✓ Good automation capabilities
- ✓ Strong knowledge base features
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited modern messaging integrations
- ✗ No WhatsApp or Telegram support
Verdict
Choose Gorgias if you're an ecommerce business needing integrated order management and specialized retail support features. Choose HappyFox if you want comprehensive workflow automation, advanced reporting, and traditional helpdesk functionality.
Choose Gorgias if: You're an ecommerce business needing order management integration, automated retail workflows, and pricing that scales with your business growth.
Choose HappyFox if: You need advanced workflow automation, comprehensive reporting capabilities, and don't mind paying per-agent for feature-rich helpdesk functionality.
Alternative: Consider Converge at $49/month flat rate for teams wanting modern support features without per-agent pricing or the complexity of ticket-based billing models.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all HappyFox comparisons.