CM.com vs Gorgias
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | Gorgias |
|---|---|---|
| Starting Price | From $83/seat/mo | From $360/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.6/5 |
CM.com and Gorgias represent two different philosophies in customer support. CM.com offers a comprehensive communication platform with flexible pricing, while Gorgias specializes in ecommerce customer service with tiered monthly plans.
Both platforms excel in their respective niches, but your choice depends on whether you need broad communication capabilities or ecommerce-focused features.
Feature Comparison
CM.com provides omnichannel communication including SMS, email, voice, and chat with strong API capabilities for custom integrations. Their platform handles everything from marketing campaigns to customer support.
Gorgias focuses specifically on ecommerce support with deep Shopify integration, automated responses, and revenue tracking. It excels at turning support interactions into sales opportunities.
The key difference is breadth versus specialization - CM.com covers more communication use cases while Gorgias goes deeper on ecommerce support features.
Pricing Comparison
CM.com uses custom pricing that can start free for basic usage, making it accessible for small teams while scaling with enterprise needs. Their model charges based on actual usage rather than seat count.
Gorgias operates on clear monthly tiers from $10 to $900 per month, with pricing based on ticket volume and features. This predictable structure helps with budgeting but can become expensive as you scale.
For small teams, CM.com's free tier offers more value, while mid-size ecommerce businesses might prefer Gorgias's predictable monthly costs.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Verdict
Choose CM.com if you need flexible pricing and comprehensive communication tools beyond just customer support. Choose Gorgias if you're an ecommerce business wanting specialized features with predictable monthly costs.
Choose CM.com if: You need flexible communication tools beyond support, want usage-based pricing, or require extensive API integrations.
Choose Gorgias if: You're an ecommerce business needing specialized support features, prefer predictable monthly billing, or want deep Shopify integration.
For teams seeking a middle ground with transparent pricing, Converge offers comprehensive customer support at $49/month flat - no per-agent fees or usage limits.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all Gorgias comparisons.