Gorgias vs Zendesk
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Zendesk |
|---|---|---|
| Starting Price | From $360/mo | From $89/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Large enterprises needing comprehensive ticketing with compliance requirements |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Industry-leading ticketing system with 1000+ integrations |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.3/5 |
Choosing between Gorgias and Zendesk depends on your business type and scale. Gorgias excels for ecommerce brands with its deep Shopify integration and automation, while Zendesk serves enterprises with comprehensive ticketing and compliance features.
Feature Comparison
Ecommerce Integration
Gorgias dominates with native Shopify, WooCommerce, and Magento integrations, displaying customer order history and enabling direct actions from tickets. Zendesk offers basic ecommerce apps but lacks the depth of customer context.
Automation & AI
Gorgias provides powerful automation rules and AI responses trained on ecommerce scenarios. Zendesk's automation is more traditional, with AI features requiring additional costs and setup complexity.
Multi-channel Support
Both platforms handle email, chat, social media, and phone. Zendesk offers broader channel coverage including SMS and messaging apps, while Gorgias focuses on channels most relevant to ecommerce.
Compliance & Security
Zendesk leads with HIPAA, SOC2, and enterprise-grade security certifications. Gorgias meets standard security requirements but lacks specialized compliance features.
Pricing Comparison
Gorgias Pricing
Starts at $10/month for basic features, scaling to $900/month for high-volume stores. Pricing based on ticket volume, not agent count, making it cost-effective for small teams handling many tickets.
Zendesk Pricing
Ranges from $55-$169 per agent monthly. The per-agent model becomes expensive for larger support teams, but includes comprehensive features at each tier.
Cost Comparison
Gorgias is more affordable for small ecommerce teams with high ticket volumes. Zendesk's per-agent pricing suits enterprises with many agents handling moderate ticket loads per person.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Zendesk
Pros
- ✓ Industry-leading ticketing system with mature workflows
- ✓ Massive integration ecosystem with 1000+ apps
- ✓ Enterprise-grade security and compliance (HIPAA, SOC2)
Cons
- ✗ Per-agent pricing scales with team size
- ✗ Complex setup and configuration
- ✗ AI features require additional costs
Verdict
Choose Gorgias if: You're an ecommerce brand needing deep platform integrations and AI-powered automation. Best for Shopify stores handling moderate to high ticket volumes.
Choose Zendesk if: You're an enterprise requiring extensive integrations, compliance certifications, and mature ticketing workflows across multiple channels.
Gorgias wins for ecommerce-focused businesses needing deep platform integration and automated customer service. Zendesk excels for enterprises requiring extensive customization, compliance, and traditional helpdesk features.
For teams seeking a simpler alternative, Converge offers up to 15 agents at $49/month flat rate, eliminating complex pricing tiers while providing essential customer support features without the overhead of enterprise platforms.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Zendesk comparisons.