Gorgias vs Sprinklr
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Sprinklr |
|---|---|---|
| Starting Price | From $360/mo | From $249/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Enterprise-grade AI platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.1/5 |
Gorgias and Sprinklr operate in completely different market tiers. Gorgias targets ecommerce businesses with affordable monthly plans, while Sprinklr serves large enterprises with premium social media management and customer experience solutions.
The comparison is between specialized ecommerce support versus enterprise-grade social customer experience management with vastly different pricing scales.
Feature Comparison
Gorgias specializes in ecommerce customer support with Shopify integration, automated responses, and revenue tracking. It's designed specifically for online retailers managing customer inquiries and order-related support.
Sprinklr provides enterprise-grade social media management, customer experience orchestration, and advanced analytics across multiple channels. It's built for large organizations managing complex customer journeys and brand presence.
These platforms serve entirely different needs - Gorgias for ecommerce support efficiency, Sprinklr for enterprise customer experience management.
Pricing Comparison
Gorgias offers accessible pricing from $10-$900 monthly, making it affordable for small to medium ecommerce businesses. Their tiered approach scales with ticket volume and feature needs.
Sprinklr starts at $249 per user monthly with custom enterprise pricing that can reach thousands per month. This premium pricing reflects its enterprise-grade capabilities and extensive feature set.
The pricing difference is substantial - Gorgias targets growing businesses while Sprinklr serves enterprises with significant customer experience budgets.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Sprinklr
Pros
- ✓ Comprehensive enterprise-grade platform with advanced AI capabilities
- ✓ Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- ✓ Robust governance features with approval workflows and audit trails
Cons
- ✗ Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- ✗ Complex implementation that can take months to complete
- ✗ Steep learning curve requiring significant training and support
Verdict
Choose Gorgias if you're an ecommerce business needing affordable specialized support features. Choose Sprinklr if you're a large enterprise requiring comprehensive social media management and have the budget for premium solutions.
Choose Gorgias if: You're an ecommerce business needing affordable specialized support, want Shopify integration, or have a limited budget for customer support tools.
Choose Sprinklr if: You're a large enterprise needing comprehensive social media management, have substantial budget for customer experience, or require advanced analytics and orchestration.
For businesses seeking powerful features without enterprise pricing, Converge delivers comprehensive customer support at $49/month flat - bridging the gap between basic tools and enterprise solutions.
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