Gorgias Comparisons 2026
Everything you need to know about Gorgias before comparing it with other customer support and unified inbox platforms.
Gorgias is a customer support platform known for deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform. Ecommerce customer service platform with deep platform integrations. It's best suited for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities.
Below you'll find a detailed breakdown of Gorgias's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
Gorgias at a Glance
Customer Support Platform
4.6/5/5 (520 reviews)
Usage-based
$360/mo
No
Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities
Gorgias Key Features
Gorgias Pros & Cons
Strengths
- +Excellent ecommerce platform integrations with order management capabilities
- +Powerful automation and AI features that reduce manual work
- +Unified inbox that consolidates all customer communications
- +No per-agent pricing model allows up to 15 team members
- +Strong social media management features
- +Revenue tracking helps measure support impact on sales
Weaknesses
- −Pricing can become expensive for high-volume support teams
- −Complex setup process for advanced automation rules
- −Limited notification options for new tickets
- −Primarily focused on ecommerce, less suitable for other industries
- −AI features require additional per-conversation fees
- −Learning curve for teams new to advanced helpdesk features
Gorgias Pricing
| Plan | Price |
|---|---|
| Starter | $10/mo |
| Basic | $60/mo |
| Pro | $360/mo |
| Advanced | $900/mo |
Gorgias vs Converge
See how Gorgias compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.
Full Gorgias vs Converge Comparison →Gorgias vs Other Platforms
Side-by-side comparisons of Gorgias with 49 other platforms.