Deskpro vs Gorgias
Deskpro pricing in 2026 starts at $39/agent/month on the Team plan with a 5-agent minimum ($195/month floor) — AI features (ticket summaries, draft responses, sentiment) require the Professional plan at $59/agent/month with a 10-agent minimum ($590/month floor), per deskpro.com 2026. Enterprise is $99/agent/month with a 25-agent minimum ($2,475/month floor). Cloud, on-premise, and private cloud deployment are all sold separately, with on-premise (Deskpro Private) licensed in fixed agent bundles rather than per-seat. Best for enterprise teams and regulated industries that need ticket workflows, built-in voice/IVR, and HIPAA-compliant hosting.
Gorgias is ecommerce customer service platform with deep platform integrations. Best suited for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Known for its deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.
Deskpro GorgiasDeskpro and Gorgias serve different market segments with distinct pricing models. Deskpro offers traditional helpdesk software with per-agent pricing, while Gorgias specializes in ecommerce support with volume-based plans.
The decision hinges on whether you need established helpdesk functionality or ecommerce-specific features, and how their pricing models align with your team structure.
What features does Deskpro offer?
Deskpro's feature set is built around its target customer base, a key differentiator against Gorgias. It uses a per seat pricing model starting at From $39/seat/mo, a different approach from Gorgias's usage-based structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does Gorgias offer?
Gorgias's feature set is built around its target customer base, a key differentiator against Deskpro. It uses a usage-based pricing model starting at From $10/mo, a different approach from Deskpro's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do Deskpro and Gorgias compare on features?
Deskpro and Gorgias compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
Deskpro provides full-featured helpdesk software including advanced ticketing, knowledge base, community forums, and extensive customization options. It's built for organizations needing comprehensive support infrastructure.
Gorgias focuses specifically on ecommerce with Shopify integration, automated responses, and revenue tracking. It excels at turning customer inquiries into sales opportunities through integrated order management.
The choice is between comprehensive helpdesk capabilities versus specialized ecommerce features - Deskpro covers more use cases while Gorgias goes deeper on online retail support.
How much do Deskpro and Gorgias cost?
Deskpro starts at From $39/seat/mo (per seat); Gorgias starts at From $10/mo (usage-based). Converge is $49/month flat for up to 15 agents with all channels and AI included.
Deskpro charges $39-$99 per agent monthly, providing predictable costs that scale linearly with team size. This traditional model makes budgeting straightforward for growing support teams.
Gorgias uses volume-based pricing from $10-$900 monthly, which can become expensive as ticket volume increases. Their model charges for usage rather than team size, potentially costing more for high-volume support.
For larger teams handling moderate ticket volumes, Deskpro's per-agent model often provides better value than Gorgias's volume-based approach.
Deskpro Pricing
Gorgias Pricing
What are Deskpro's strengths and limitations?
Deskpro's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Deskpro today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with Gorgias's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Highly customizable interface and workflows
- Strong automation and AI capabilities
- Comprehensive omnichannel support including voice
- Excellent reporting with 150+ built-in reports
Limitations
- High per-agent costs with minimum agent requirements
- Steep learning curve due to feature complexity
- Mobile app has performance and usability issues
- UI can be slow and difficult to navigate initially
What are Gorgias's strengths and limitations?
Gorgias's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Gorgias today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside Deskpro's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Excellent ecommerce platform integrations with order management capabilities
- Powerful automation and AI features that reduce manual work
- Unified inbox that consolidates all customer communications
- No per-agent pricing model allows up to 15 team members
Limitations
- Pricing can become expensive for high-volume support teams
- Complex setup process for advanced automation rules
- Limited notification options for new tickets
- Primarily focused on ecommerce, less suitable for other industries
Deskpro or Gorgias: which should you pick?
Pick Deskpro if your primary need maps to its standout capability and its pricing model works at your team size. Pick Gorgias if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose Deskpro if you need comprehensive helpdesk features with predictable per-agent costs. Choose Gorgias if you're an ecommerce business wanting specialized features despite higher pricing.
When should you choose Deskpro or Gorgias?
Choose Deskpro if: You need comprehensive helpdesk features, want predictable per-agent pricing, or require extensive customization options.
Choose Gorgias if: You're an ecommerce business needing specialized features, want revenue attribution, or have low ticket volumes relative to team size.
For teams wanting comprehensive features without per-agent fees, Converge offers complete helpdesk functionality at $49/month flat - supporting up to 15 agents at one low price.
Looking for more options? Browse all platform comparisons, or see all Deskpro comparisons and all Gorgias comparisons.
Frequently Asked Questions
Deskpro is best for Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support. Gorgias is best for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Deskpro's standout feature is Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements, while Gorgias offers Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.
Deskpro starts at From $39/seat/mo. Gorgias starts at From $10/mo. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Deskpro does not offer a free plan. Gorgias does not offer a free plan. Both are established platforms in the customer support space.
Deskpro pros: Highly customizable interface and workflows; Strong automation and AI capabilities. Gorgias pros: Excellent ecommerce platform integrations with order management capabilities; Powerful automation and AI features that reduce manual work. Each platform has distinct strengths depending on your use case.
Choose Deskpro for Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support. Choose Gorgias for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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