Deskpro vs Converge

When choosing a customer support platform, businesses often find themselves comparing specialized solutions like Converge against comprehensive helpdesk platforms like Deskpro. Both serve the fundamental goal of streamlining customer communications, but they take distinctly different approaches to achieving this objective.

Converge positions itself as a unified messaging platform specifically designed for modern communication channels like WhatsApp, Telegram, Messenger, Instagram, Zalo, and Discord. With a single $49/month plan that includes up to 15 team members, it focuses on simplicity and real-time messaging capabilities. Deskpro, on the other hand, is a full-featured enterprise helpdesk solution that offers comprehensive ticketing, knowledge management, and advanced customization options across traditional and modern channels.

Both platforms excel in different aspects of customer communication management. Deskpro offers a traditional helpdesk approach with comprehensive ticket management, automated routing, SLA tracking, and detailed workflow customization. Its strength lies in structured support processes, with features like ticket queues, escalation rules, and extensive reporting capabilities that appeal to enterprise environments requiring formal support procedures.

Converge takes a messaging-first approach, focusing on real-time conversations across modern communication channels. While it includes essential features like a unified inbox and offline PWA capabilities, it prioritizes simplicity and speed over complex workflow management. The platform excels at handling conversational support where quick, personal responses matter more than formal ticket tracking.

Deskpro's Team plan at $39/agent/month requires a minimum of 5 agents, bringing the entry cost to $195/month. Teams of 3 agents cannot use this tier due to the minimum requirement. For 5 agents, the monthly cost is $195/month.

The Professional plan at $59/agent/month requires a minimum of 10 agents ($590/month minimum), and the Enterprise plan at $99/agent/month requires at least 25 agents ($2,475/month minimum). AI capabilities like Deskpro AI and AI-powered chatbots are only available starting at the Professional tier.

Converge offers flat $49/month pricing with up to 15 team members and all features included. For a team of 5, Deskpro's Team plan costs $195/month—nearly 4× more than Converge. As teams scale, the difference grows: 10 agents on Deskpro's Team plan would cost $390/month compared to Converge's unchanged $49/month.

Choose Deskpro if you need a comprehensive enterprise helpdesk with advanced ticketing workflows, extensive customization options, and robust compliance features. It's particularly well-suited for larger support teams in regulated industries that require detailed reporting, SLA management, and traditional helpdesk functionality alongside modern messaging channels.

Choose Converge if you prioritize modern messaging channels and want a simple, cost-effective solution that eliminates per-agent fees. It's ideal for teams focused on real-time customer conversations through platforms like WhatsApp, Instagram, and Discord, especially when you need to scale your team without increasing software costs.

Choose Deskpro if: You need comprehensive enterprise helpdesk functionality with advanced ticketing workflows, detailed reporting, compliance features, and don't mind per-agent pricing. It's particularly suitable for larger organizations in regulated industries that require formal support processes, extensive customization, and traditional helpdesk capabilities alongside modern messaging channels.

Choose Converge if: You prioritize modern messaging channels, want to eliminate per-agent fees, and prefer simplicity over complex workflow management. It's ideal for businesses focused on conversational customer support through platforms like WhatsApp, Instagram, and Discord, especially when team scaling and cost predictability are important factors.