Gorgias vs Podium
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Podium |
|---|---|---|
| Starting Price | From $360/mo | From $399/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Local businesses needing integrated messaging and payments |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Integrated payment collection through messaging |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.3 |
Gorgias ($10-$900/mo, G2 4.6) is an ecommerce-focused customer service platform with deep Shopify integration, while Podium ($89-Custom, G2 4.3) specializes in local business messaging and lead generation through text and webchat.
Feature Comparison
Gorgias provides ecommerce-specific features like order tracking, refund processing, and revenue attribution. Podium focuses on lead capture, review management, and local business messaging with strong mobile-first design.
Pricing Comparison
Gorgias pricing ranges from $10-$900/mo based on ticket volume and features. Podium starts at $89/mo with custom enterprise pricing, focusing on messaging volume and lead generation capabilities.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Podium
Pros
- ✓ Strong local business focus
- ✓ Integrated payment processing
- ✓ Comprehensive review management
Cons
- ✗ Expensive pricing structure
- ✗ Limited international messaging
- ✗ Complex setup process
Verdict
Gorgias excels for ecommerce businesses requiring integrated order management and customer service automation, while Podium is superior for local businesses focusing on lead generation and customer acquisition through messaging.
Choose Gorgias for comprehensive ecommerce customer service or Podium for local business lead generation and messaging. For unified customer communication with simple pricing, Converge provides all-in-one messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Podium comparisons.