Gorgias vs Olark
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Olark |
|---|---|---|
| Starting Price | From $360/mo | From $29/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Small to medium businesses needing basic live chat |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Visitor insights and chat targeting |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.2 |
Gorgias and Olark represent two different philosophies in customer support. Gorgias excels as an ecommerce-focused helpdesk with deep Shopify integration, while Olark specializes in live chat with real-time visitor monitoring.
With Gorgias earning a 4.6/5 G2 rating and Olark at 4.2/5, both platforms have proven track records but serve different business needs.
Feature Comparison
Gorgias shines with its ecommerce integrations, allowing agents to view order history, process refunds, and modify orders directly from tickets. Its automation rules and macros significantly reduce response times for common inquiries.
Olark focuses purely on live chat excellence, offering real-time visitor tracking, chat transcripts, and detailed analytics. Its chat targeting lets you proactively engage visitors based on behavior and location.
The key difference: Gorgias is a full helpdesk solution while Olark is a specialized chat tool that typically requires additional support software.
Pricing Comparison
Gorgias pricing ranges from $10-$900/month based on ticket volume, making it scalable for growing businesses. The pricing includes all channels and features, with costs increasing as ticket volume grows.
Olark uses a simpler per-seat model at $29-$39/agent/month, making costs predictable regardless of chat volume. However, you'll need additional tools for email support, knowledge base, and ticket management.
For small teams handling primarily chat, Olark may be more cost-effective. For ecommerce businesses needing full support capabilities, Gorgias often provides better value despite higher entry costs.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Verdict
Choose Gorgias if you run an ecommerce business needing comprehensive order management and multi-channel support. Choose Olark if live chat is your primary focus and you want straightforward per-seat pricing.
Choose Gorgias if: You're an ecommerce business needing integrated order management, multi-channel support, and automation capabilities.
Choose Olark if: Live chat is your primary support channel and you prefer simple per-agent pricing with specialized chat features.
Alternative: Consider Converge at $49/month flat rate for teams wanting comprehensive support features without per-agent fees or complex pricing tiers.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Olark comparisons.