Gorgias vs Olark
Gorgias is ecommerce customer service platform with deep platform integrations. Best suited for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Known for its deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.
Olark is live chat software for sales and support. Best suited for small to medium businesses needing basic live chat. Known for its visitor insights and chat targeting.
Gorgias OlarkGorgias and Olark represent two different philosophies in customer support. Gorgias excels as an ecommerce-focused helpdesk with deep Shopify integration, while Olark specializes in live chat with real-time visitor monitoring.
With Gorgias earning a 4.6/5 G2 rating and Olark at 4.2/5, both platforms have proven track records but serve different business needs.
What features does Gorgias offer?
Gorgias's feature set is built around its target customer base, a key differentiator against Olark. It uses a usage-based pricing model starting at From $10/mo, a different approach from Olark's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does Olark offer?
Olark's feature set is built around its target customer base, a key differentiator against Gorgias. It uses a per seat pricing model starting at From $29/seat/mo, a different approach from Gorgias's usage-based structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do Gorgias and Olark compare on features?
Gorgias and Olark compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
Gorgias shines with its ecommerce integrations, allowing agents to view order history, process refunds, and modify orders directly from tickets. Its automation rules and macros significantly reduce response times for common inquiries.
Olark focuses purely on live chat excellence, offering real-time visitor tracking, chat transcripts, and detailed analytics. Its chat targeting lets you proactively engage visitors based on behavior and location.
The key difference: Gorgias is a full helpdesk solution while Olark is a specialized chat tool that typically requires additional support software.
How much do Gorgias and Olark cost?
Gorgias starts at From $10/mo (usage-based); Olark starts at From $29/seat/mo (per seat). Converge is $49/month flat for up to 15 agents with all channels and AI included.
Gorgias pricing ranges from $10-$900/month based on ticket volume, making it scalable for growing businesses. The pricing includes all channels and features, with costs increasing as ticket volume grows.
Olark uses a simpler per-seat model at $29-$39/agent/month, making costs predictable regardless of chat volume. However, you'll need additional tools for email support, knowledge base, and ticket management.
For small teams handling primarily chat, Olark may be more cost-effective. For ecommerce businesses needing full support capabilities, Gorgias often provides better value despite higher entry costs.
Gorgias Pricing
Olark Pricing
What are Gorgias's strengths and limitations?
Gorgias's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Gorgias today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with Olark's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Excellent ecommerce platform integrations with order management capabilities
- Powerful automation and AI features that reduce manual work
- Unified inbox that consolidates all customer communications
- No per-agent pricing model allows up to 15 team members
Limitations
- Pricing can become expensive for high-volume support teams
- Complex setup process for advanced automation rules
- Limited notification options for new tickets
- Primarily focused on ecommerce, less suitable for other industries
What are Olark's strengths and limitations?
Olark's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for small to medium businesses needing basic live chat. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Olark today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside Gorgias's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Easy setup and customization
- Good visitor tracking
- Reliable uptime
- Clean interface
Limitations
- Per-agent pricing gets expensive
- Limited mobile app functionality
- No social media integration
- Basic automation features
Gorgias or Olark: which should you pick?
Pick Gorgias if your primary need maps to its standout capability and its pricing model works at your team size. Pick Olark if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose Gorgias if you run an ecommerce business needing comprehensive order management and multi-channel support. Choose Olark if live chat is your primary focus and you want straightforward per-seat pricing.
When should you choose Gorgias or Olark?
Choose Gorgias if: You're an ecommerce business needing integrated order management, multi-channel support, and automation capabilities.
Choose Olark if: Live chat is your primary support channel and you prefer simple per-agent pricing with specialized chat features.
Alternative: Consider Converge at $49/month flat rate for teams wanting comprehensive support features without per-agent fees or complex pricing tiers.
Looking for more options? Browse all platform comparisons, or see all Gorgias comparisons and all Olark comparisons.
Frequently Asked Questions
Gorgias is best for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Olark is best for Small to medium businesses needing basic live chat. Gorgias's standout feature is Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform, while Olark offers Visitor insights and chat targeting.
Gorgias starts at From $10/mo. Olark starts at From $29/seat/mo. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Gorgias does not offer a free plan. Olark does not offer a free plan. Both are established platforms in the customer support space.
Gorgias pros: Excellent ecommerce platform integrations with order management capabilities; Powerful automation and AI features that reduce manual work. Olark pros: Easy setup and customization; Good visitor tracking. Each platform has distinct strengths depending on your use case.
Choose Gorgias for Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Choose Olark for Small to medium businesses needing basic live chat. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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