Gorgias vs Helpshift
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Helpshift |
|---|---|---|
| Starting Price | From $360/mo | From $150/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Mobile apps needing in-app customer support |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Native in-app messaging SDK for mobile apps |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.3/5 |
Gorgias ($10-$900/mo) and Helpshift (Custom pricing, mobile-focused) are customer support platforms with different specializations and pricing models.
Feature Comparison
Gorgias specializes in ecommerce support with Shopify integration, order management, and revenue tracking. Helpshift focuses on mobile app support with in-app messaging, SDK integration, and mobile-first design.
Pricing Comparison
Gorgias offers transparent pricing from $10-$900/mo based on features and volume. Helpshift uses custom pricing which can be unpredictable for budget planning.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Verdict
Gorgias offers better value for ecommerce businesses with transparent pricing, while Helpshift excels in mobile app support with custom enterprise solutions.
Choose Gorgias for ecommerce support or Helpshift for mobile app customer service. Consider Converge at $49/mo flat rate for unified customer communication across all channels.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Helpshift comparisons.