How long does it take to migrate from Groove to Converge?

Most teams complete the migration in 1-3 business days. Setting up Converge takes about 30 minutes, connecting channels takes 2-5 minutes each, and configuring automations takes 1-2 hours. We recommend running both platforms in parallel for 1-2 weeks during the transition.

Can I export my data from Groove?

Yes. Groove provides data export options in their admin settings. You can typically export customer contacts, conversation history, and account data as CSV or JSON files. Check Groove's documentation for their specific export process.

Will I lose my conversation history when switching from Groove?

You won't lose it -- export it before canceling Groove. Converge starts fresh with new conversations from your connected channels. Your Groove export serves as your historical archive.

How much will I save by switching from Groove to Converge?

Groove charges From $25/seat/mo per agent. A 5-person team on Groove costs approximately $125/month. Converge is $49/month flat for up to 15 agents, saving most teams 50-80% on support software costs.

Does Converge support all the channels Groove offers?

Converge natively supports WhatsApp, Telegram, Facebook Messenger, Instagram, Zalo, Discord, Gmail, Live Chat, Email. Groove may offer some channels that Converge doesn't (and vice versa). Converge is the only platform with native Zalo and Discord support, making it ideal for teams in Southeast Asia and community-driven businesses.

How to Migrate from Groove to Converge

Converge Team

• Updated March 12, 2026

Switching from Groove? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.

Migration at a Glance

1-3 days

Typical migration time

7 steps

Simple process

$49/mo

Flat rate, up to 15 agents

Why Teams Switch from Groove

Groove is Small teams focused on email-based customer support. However, teams often find these pain points:

• Per-agent pricing gets expensive
• Limited social media integration
• Basic live chat functionality
• No WhatsApp or messaging app support

What You'll Gain with Converge

Flat Pricing

$49/month for up to 15 agents. No per-seat fees, no surprise charges.

More Channels

Native WhatsApp, Telegram, Facebook Messenger, Instagram support, plus Zalo and Discord.

AI Features Included

AI reply suggestions and message translation at no extra cost.

Quick Setup

30-minute onboarding. Connect channels in minutes, not days.

Step-by-Step Migration Process

Audit Your Current Setup

Document all channels, integrations, and workflows you use in Groove. List active agents, custom automations, and any API connections.

Export Your Data

Export customer contacts, conversation history, and any saved templates from Groove. Most platforms offer CSV or JSON export options in their admin settings.

Set Up Your New Platform

Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).

Connect Your Messaging Channels

Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.

Configure Automations

Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.

Run in Parallel (Optional)

Keep Groove active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Groove.

Decommission Groove

Once your team is fully on Converge, disconnect channels from Groove, cancel your subscription, and keep your data export as a backup.

Feature Comparison

Feature	Groove	Converge
Starting Price	From $25/seat/mo	$49/mo flat
Pricing Model	Per seat	Flat rate (up to 15 agents)
WhatsApp	Limited	✓ Native
Telegram	✗	✓ Native
Discord	✗	✓ Native
Zalo	✗	✓ Native (exclusive)
AI Suggestions	✓ (may cost extra)	✓ Included
Free Trial	Varies	14-day free trial

Cost Comparison

Team Size	Groove	Converge	Annual Savings
3 agents	$75/mo	$49/mo	$312/yr
5 agents	$125/mo	$49/mo	$912/yr
10 agents	$250/mo	$49/mo	$2,412/yr
15 agents	$375/mo	$49/mo	$3,912/yr

Migration Timeline

Day 1

Day 1-2

Connect messaging channels, set up automations and quick replies

Day 2-3

Train team, run both platforms in parallel

Week 2

Fully switch to Converge, decommission Groove

What You Might Miss

Groove has strengths that Converge approaches differently:

• Clean, intuitive interface
• Good email management
• Solid knowledge base features

Converge focuses on messaging-first support with flat pricing. If Groove's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.

Ready to try Converge?

$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.

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