Export Your Data

Converge Team

• Updated March 12, 2026

Learn how to export your customer data, conversation history, and contacts from Groove before migrating to a new platform.

How to Export Your Data from Groove

Groove provides a full conversation export in JSON format through its admin settings. There is no CSV export option — all data comes as JSON matching Groove's v1 Tickets API format. Only account Owners and Admins can request exports.

Export Conversations (JSON)

Navigate to Settings → Company → More → Exports and click Request Export in the top right corner. Groove processes exports in a FIFO queue shared with other customers, so timing varies — small accounts finish in minutes, while large accounts can take up to 72 hours. You can only have one active export request at a time. When the export is ready, Groove sends an email notification and the download becomes available on the Exports page. Files are stored on Amazon S3 with short-lived, dynamically generated download links that expire quickly and cannot be shared.

Export Format and Contents

The export is a GZIP-compressed JSON file following Groove's v1 Tickets API "full" conversations format. It includes ticket metadata (status, assignee, tags, custom fields), all messages in each conversation thread, and customer contact information. The JSON structure is documented in Groove's API docs at groovehq.com/docs/tickets. Note: Groove's REST API is deprecated in favor of their newer GraphQL API, but the export feature still uses the v1 format.

Export via API

If you need more granular control, Groove offers both a deprecated REST API (v1) and a newer GraphQL API for programmatic data access. The REST API endpoint GET /v1/tickets lets you list and retrieve conversations with pagination. Community tools exist on GitHub (e.g., grooveextractor by sandofsky) that automate pulling all messages, tickets, and states. API rate limits apply, so large extractions may need throttling.

Document Knowledge Base Articles

Groove's knowledge base doesn't have a bulk article export feature. If you've built help articles in Groove's knowledge base, copy each article's content manually or use the API to retrieve articles programmatically. Save this content for repurposing — for example, as FAQ entries in your new platform's chat widget or as reference material for AI reply suggestions.

Document Instant Replies and Rules

Groove's Instant Replies (canned responses) and Rules (if-then automation) cannot be exported. Screenshot or manually copy each Instant Reply template text, and document each Rule's conditions and actions (trigger, filter, action). You'll recreate these as Quick Replies and auto-reply rules on your new platform. Also note any round-robin auto-assignment configurations from Settings → Ticketing.

Tip: Before requesting your export, note which integrations are active in Groove (Shopify, Stripe, Slack, HubSpot, etc.) and their configurations. These third-party connections won't transfer — you'll set up equivalent integrations on your new platform separately.