LiveChat Comparisons 2026
Everything you need to know about LiveChat before comparing it with other customer support and unified inbox platforms.
LiveChat is a customer support platform known for detailed visitor tracking with real-time website analytics. Customer service software for online businesses. It's best suited for e-commerce teams needing visitor tracking with whatsapp support.
Below you'll find a detailed breakdown of LiveChat's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
LiveChat at a Glance
Customer Support Platform
4.5/5/5 (751 reviews)
Per agent/seat
$49/mo
No
E-commerce teams needing visitor tracking with WhatsApp support
LiveChat Key Features
LiveChat Pros & Cons
Strengths
- +Excellent visitor tracking and analytics
- +Strong integration ecosystem (200+ apps)
- +Reliable WhatsApp Business API support
- +Good reporting and performance metrics
- +Mature, stable platform
- +Solid mobile apps for agents
Weaknesses
- −Per-agent pricing model
- −ChatBot automation is separate product
- −No native Telegram or Zalo support
- −Interface feels dated
- −Notification issues reported
- −Learning curve for advanced features
LiveChat Pricing
| Plan | Price |
|---|---|
| Starter | $19/agent/mo |
| Team | $49/agent/mo |
| Business | $79/agent/mo |
| Enterprise | Custom (~$149/agent) |
At $49/agent/month, a 5-agent team pays $245/month. Converge offers flat $49/month for up to 15 team members.
LiveChat vs Converge
See how LiveChat compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.
Full LiveChat vs Converge Comparison →LiveChat vs Other Platforms
Side-by-side comparisons of LiveChat with 49 other platforms.