Dixa vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | LiveChat |
|---|---|---|
| Starting Price | From $109/seat/mo | From $49/seat/mo |
| Best For | Contact centers needing voice and digital channels | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | Unified agent experience across voice and digital | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.2/5 | 4.5/5 |
Dixa ($39-$139/agent) and LiveChat are customer service platforms with different approaches to support.
Feature Comparison
Dixa excels in omnichannel routing and voice integration. LiveChat offers superior chat customization and integrations.
Pricing Comparison
Dixa ranges from $39-$139/agent. LiveChat provides more flexible pricing options for different business sizes.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
LiveChat offers better value for chat-focused businesses, while Dixa provides omnichannel capabilities.
Choose based on your primary needs: LiveChat for chat-focused support or Dixa for omnichannel. Consider Converge at $49/mo flat rate for unified customer communication.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all LiveChat comparisons.