CM.com vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | LiveChat |
|---|---|---|
| Starting Price | From $83/seat/mo | From $49/seat/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.7/5 | 4.5/5 |
CM.com (Free-Custom, G2 4.7) and LiveChat ($20-$149/agent, G2 4.5) represent different approaches to customer communication. CM.com offers a comprehensive CPaaS platform while LiveChat focuses on specialized live chat solutions.
While CM.com provides multi-channel communication with flexible pricing, LiveChat delivers focused chat functionality with established per-agent pricing.
Feature Comparison
CM.com provides a complete CPaaS platform including SMS, voice, email, and chat capabilities with API-first architecture and extensive customization options for enterprise integrations.
LiveChat offers specialized live chat functionality with advanced routing, detailed analytics, comprehensive integrations, and enterprise-grade security focused specifically on chat support.
CM.com excels in multi-channel communication and platform flexibility, while LiveChat provides deeper chat-specific features and established workflows.
Pricing Comparison
CM.com's Free-Custom pricing model offers flexibility for different usage patterns and can scale from free tiers to enterprise custom pricing based on specific needs.
LiveChat's $20-$149/agent pricing provides predictable per-user costs with clear feature tiers, though it can become expensive for larger support teams.
Consider whether you need multi-channel platform capabilities or focused chat functionality when evaluating these pricing approaches.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
Choose CM.com if you need a comprehensive CPaaS platform with multi-channel capabilities and flexible pricing. Choose LiveChat if you want specialized live chat features with proven per-agent cost structure.
Choose CM.com if: You need comprehensive CPaaS capabilities, multi-channel communication, or flexible platform integration.
Choose LiveChat if: You want specialized live chat features, established per-agent pricing, or proven chat-focused workflows.
For straightforward customer communication without platform complexity, consider Converge at $49/mo flat - providing comprehensive chat and support features at transparent pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all LiveChat comparisons.